FREE online course will help you to reframe process and the customer experience forever. Distributed through a series of weekly lessons you will learn how to look at process in a radical new way. There is a cap on delegates so do register to start the next program shortly! http://www.processmiracle.com/ (provided by a BP Group Accredited Partner)
Showing posts with label pex. Show all posts
Showing posts with label pex. Show all posts
PEX Asia 2014 Keynote Steve Towers
Hot foot from the Singapore PEX Asia 2014 event (see the twitter stream at #singcpp)
PEX conference rocks the USA - video, case studies and winners
The PEX USA event provides the community with an opportunity to share and learn from each other. 2014 really moved the agenda forward with many case studies featuring the migration of process thinking towards successful customer outcomes.
For an overview of the key themes reference the article by Diana Davies.
In addition to great sessions and workshops the Annual Awards program provided an opportunity for global organizations to show their approaches and share the success stories.
Central to the Awards process is the judging panel who review throughout the previous 12 months tremendous entries. The video is an overview of 2014 proceedings.
You can review the entries, winners and runner-ups here. It is worth noting that across the eight categories the 15 winners were represented by six entries featuring BP Group Certified Process Professional Masters. Just shows how far we have traveled on the journey from industrial age thinking towards 'the Customer Experience is the Process'. More to come I am sure :)
In the next article on www.successfulcustomeroutcomes.net we will feature two of the winners - Singtel and The Nature Conservancy.
For an overview of the key themes reference the article by Diana Davies.
In addition to great sessions and workshops the Annual Awards program provided an opportunity for global organizations to show their approaches and share the success stories.
Central to the Awards process is the judging panel who review throughout the previous 12 months tremendous entries. The video is an overview of 2014 proceedings.
You can review the entries, winners and runner-ups here. It is worth noting that across the eight categories the 15 winners were represented by six entries featuring BP Group Certified Process Professional Masters. Just shows how far we have traveled on the journey from industrial age thinking towards 'the Customer Experience is the Process'. More to come I am sure :)
In the next article on www.successfulcustomeroutcomes.net we will feature two of the winners - Singtel and The Nature Conservancy.
BPM Summit USA takes over San Francisco!
This update focuses on the upcoming BPM Summit in San
Francisco in September. Apologies if you are not in the US, I will have some
very good news for the rest of us next month. Meanwhile,
BPM Summit USA takes
over San Francisco!
PEX Network recently conducted a survey with over 100
process and IT executives asking them what their top BPM challenges were. Then,
they developed a conference agenda to help solve them.
The Business Process Management Summit (http://www.bpmsummitusa.com/BPGJuly)
taking place in September 17th - 20th in San Francisco, CA , is a
BPM conference unlike any other. It brings together all of the necessary
stakeholders from business, operations and IT in a vendor neutral environment
to show you how to make outside-in, customer-centric BPM a reality for your
organization.
And what’s more, the BP Group will attend the event with the
Certified Process Professional Course designed for those seeking advanced
professional skills in process management, process improvement, process
alignment, customer centricity and innovation. Participants will be qualified
as Certified Process Professionals.
With over 20 international experts, 5 cutting edge workshops
and 15+ compelling case studies, this year’s Business Process Management Summit
will provide you with the tools you need to enhance agility and drive
breakthrough business performance.
To know more about the Summit and the CPP Training course
view the event agenda here: http://bit.ly/13Lj1KI
Looking forward to meeting you in September!
Steve Towers
San Francisco, September http://bit.ly/13Lj1KI (17-20 September)
Also,
Brisbane, Australia (next week) http://brisbanemasters2013.eventbrite.com/
Brisbane, Australia (next week) http://brisbanemasters2013.eventbrite.com/
Sydney, Australia, August 5-9 http://australiathewholedeal.eventbrite.com/
Dubai, UAE, August 18-22 http://uae2013.eventbrite.com/
BPM Summit USA takes over San Francisco!
PEX Network recently conducted a survey with over 100 process and IT executives asking them what their top BPM challenges were. Then, they developed a conference agenda to help solve them.
The Business Process Management Summit (http://www.bpmsummitusa.com/BPGJuly) taking place in September 24th - 27th in San Francisco, CA , is a BPM conference unlike any other. It brings together all of the necessary stakeholders from business, operations and IT in a vendor neutral environment to show you how to make outside-in, customer-centric BPM a reality for your organization.
And what’s more, the BP Group will attend the event with the Certified Process Professional Course designed for those seeking advanced professional skills in process management, process improvement, process alignment, customer centricity and innovation. Participants will be qualified as Certified Process Professionals.
With over 20 international experts, 5 cutting edge workshops and 15+ compelling case studies, this year’s Business Process Management Summit will provide you with the tools you need to enhance agility and drive breakthrough business performance.
To know more about the Summit and the CPP Training course view the event agenda here: http://bit.ly/13Lj1KI
Looking forward to meeting you in September!
Steve Towers
The Business Process Management Summit (http://www.bpmsummitusa.com/BPGJuly) taking place in September 24th - 27th in San Francisco, CA , is a BPM conference unlike any other. It brings together all of the necessary stakeholders from business, operations and IT in a vendor neutral environment to show you how to make outside-in, customer-centric BPM a reality for your organization.
And what’s more, the BP Group will attend the event with the Certified Process Professional Course designed for those seeking advanced professional skills in process management, process improvement, process alignment, customer centricity and innovation. Participants will be qualified as Certified Process Professionals.
With over 20 international experts, 5 cutting edge workshops and 15+ compelling case studies, this year’s Business Process Management Summit will provide you with the tools you need to enhance agility and drive breakthrough business performance.
To know more about the Summit and the CPP Training course view the event agenda here: http://bit.ly/13Lj1KI
Looking forward to meeting you in September!
Steve Towers
PEX Network highlights and upcoming Process/Performance/Outside In conferences
The PEX Network continue to host the most vibrant networked conferences with pragmatic hands-on speakers relating their case studies. Quite different to the talking heads events featuring industry dinosaurs telling us the same old same old! You can review the photo highlights from this years Europe event below however if you want to sharpen your pencil review the next upcoming process, performance and Outside In PEX conferences in (places go quickly so book soon) :
Australia - July - PEX, Australia, July 2013
San Francisco - September - BPM Summit, USA, September 2013
Orlando - January - http://www.pexweek.com/
PEX Annual Florida this month
The BP Group is proud to be participating in the
14th Annual PEX conference in Florida this month.
One of the highlights of the event include the PEX Awards Showcase.
PEX Network proudly presents our re-invented,
customer-centric Global Awards Ceremony. From November to January our judges
have carefully selected the winning applications through shortlisting
processes and rigorous interviews. On Monday 21st January the
finalists will compete head to head with the winners announced on Tuesday 22nd
January.
Join with us to celebrate the year’s most
successful practitioners and hear
from our global practitioner community and their thoughts on the winners and
runners up in our traditional categories, as well as our newest addition Most
Customer Centric Initiative and the newest criteria component to each
category – customer delivery!
Entering the Lions Den of Judges on Monday 21st
January we have:
And SIX other categories with
organisations including:
The BP Group team will be there and if you
haven’t registered your interest there’s still a few days to go – visit http://bit.ly/QMDwfN
You can also sign-up for the PEX BP Group
Certified Process Professional two program on the Thursday and Friday. We
have sold out already however if demand is there we’ll get you in! http://bit.ly/QMDwfN
|
BPGroup Update Number 1 - 2013
We're back up and running….
GLOBAL CERTIFIED PROCESS PROFESSIONAL PROGRAM
for the start of 2013 at http://www.bpmrus.com
CONFERENCE USA Join us in Orlando for the PEX Annual Conference
Fantastic speakers/terrific networking/global Award winners
http://www.pexweek.com/Event.aspx?id=798852
ANNUAL SURVEY (all participants get the complete results)
Just 5 minutes/10 questions :-)
http://conta.cc/XWJVHC
LATEST ARTICLES - THE TWO TAP TAXI APP?!
Read the latest articles and submissions on Linked In
http://linkd.in/BPGroupEst1992
CONFERENCE INDIA NASSCOM
http://www.nasscom.in/india-leadership-forum-2013
And do let us know about our new look website.
http://www.bpgroup.org
Cheers
Steve
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