FREE online course will help you to reframe process and the customer experience forever. Distributed through a series of weekly lessons you will learn how to look at process in a radical new way. There is a cap on delegates so do register to start the next program shortly! http://www.processmiracle.com/ (provided by a BP Group Accredited Partner)
Showing posts with label cx. Show all posts
Showing posts with label cx. Show all posts
Steve Towers and what's new with Process, Performance and Customer Experience
1. New resources:
a. Customer Experience Mapping with ABACUS – http://www.cxrating.com/cx_mapping_abacus.html
b. CXRating CLOSED area – Slide show featuring the science of Customer Experience – apply here – http://www.cxrating.com
2. Discussions of note – http://www.linkedin.com/groups/BP-Group-1062077
3. Events Upcoming (limited places with discounts)
a. San Francisco, California - BPM Summit: http://www.bpmsummitusa.com/
b. Orlando, Florida - Annual PEX Conference: http://www.pexweek.com/
c. Davos, Switzerland - World Economic Forum: http://bit.ly/WorldEcoSummit/
4. Blogs – several useful resources per week http://www.successfulcustomeroutcomes.net
5. Blogs – http;//www.bpcommunity.blogspot.com (new videos)
6. New classes for 2014 – released next week.. Meanwhile Final classes for 2013: http://bit.ly/BPGroupCPP
Look forward to meeting in San Francisco, Orlando or Switzerland soon ☺
All the Very Best
Steve
Please feel free to connect:www.linkedin.com/in/stevetowers/
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