Helping the UK leadership team (outside the PM's office)

The Power of Words

What could you say today in your meeting people that completely reframes the meaning?
What do people say to you and how could that have been said better?

Clara H. Scott (1941-1897) put it very nicely..
Open my eyes, that I may see 
glimpses of truth thou hast for me; 
place in my hands the wonderful key 
that shall unclasp and set me free.
Enjoy the video and open your eyes ;-) 

BPGroup Update, Top Blogs, Downloads and Videos

22 Techniques download, Videos (for your use), Case Studies and Articles

Welcome from BPM Towers.
Combine that with the 50,000+ non LinkedIn members and your not for profit has never been so active, so drop by....

**Featured LinkedIn Discussions**
Mark Barnett - Brad Power - Dianne Davis (PEX) - Martina Beck-Friis - Janne Ohtonen - James Dodkins

New downloads - Florida workshop (January)

Successful Customer Outcomes - delivering the Triple Crown (workshop)

**2012 Coaching Accreditation Program**
With 150 sessions planned this year

**New Videos promote the ideas and potential**
3 minutes (with PEXNetwork):
10 minutes (winning the Triple Crown):

**Top conference Recommendations**
South Africa -
London -

**Featured Blogs** (see below - excellent new contributions)

All the Very Best

Steve (and get a copy of my latest book!)

Featured Blogs

Successful Customer Outcomes Steve Towers

Outside-In Insider  James Dodkins

BP Community BPGroup

Making You Think Ian Gotts

Janne Ohtonen Janne Ohtonen

Process Ninja Craig Reid

BPM for Real Chris Taylor

PEX Network IQPC

Customer Service Service Untitled