PEX conference rocks the USA - video, case studies and winners

The PEX USA event provides the community with an opportunity to share and learn from each other. 2014 really moved the agenda forward with many case studies featuring the migration of process thinking towards successful customer outcomes.
For an overview of the key themes reference the article by Diana Davies.

In addition to great sessions and workshops the Annual Awards program provided an opportunity for global organizations to show their approaches and share the success stories.

 Central to the Awards process is the judging panel who review throughout the previous 12 months tremendous entries. The video is an overview of 2014 proceedings.

You can review the entries, winners and runner-ups here. It is worth noting that across the eight categories the 15 winners were represented by six entries featuring BP Group Certified Process Professional Masters. Just shows how far we have traveled on the journey from industrial age thinking towards 'the Customer Experience is the Process'. More to come I am sure :)

In the next article on www.successfulcustomeroutcomes.net we will feature two of the winners - Singtel and The Nature Conservancy.

Uncle Matt visits North Carolina and Washington DC

A frenetic week saw me visit Cary in North Carolina and Arlington in Virginia.
Both beautiful places when the weather is warm. It wasn't this week. The people however where very much so :)

Following my time in Cary I then moved north to DC and spent time with a terrific bunch of guys just outside of Washington DC at The Nature Conservancy.

The leader of the team there is someone I profoundly respect and has demonstrated over the years a practical and fundamental understanding of Outside-in.

Erika Westbay is one of lifes special souls. Here is the snap we took today.

Erika is also a judge for IQPC's PEX Network and you can meet her next month in Florida at the annual get together: http://www.pexweek.com/ 

PS. Erika is the attractive one on the left. I am the cuddly one on the right.