PEX Asia 2014 Keynote Steve Towers

Hot foot from the Singapore PEX Asia 2014 event (see the twitter stream at #singcpp)

PEX Asia 2014 Keynote Steve Towers from Steve Towers

Getting it together

Your car is German. Your vodka is Russian. Your pizza is Italian. Your kebab is Turkish and your democracy is Greek. Your coffee is Brazilian and your movies are American. Your tea is Tamil and your shirts are from India. Your oil is Saudi and your electronics are Chinese. Your news is British and your love is French. Your numbers are Arabic and your letters Latin. Your music is ethnic and your home is family. And yet you complain that your neighbor is an immigrant?

We are all in this together. So let’s smile, join hands and get on with it.

Recommended Reading list for 2014

The reading list this year is a collection of recommendations from folks like Seth Godin, Malcolm Gladwell, Ken Robinson et al. Food for thought and something for everybody.

Outside-In The Secret.

Order here via Lulu
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Download the supporting podcast
Review a 15 minute interview on the theme OutsideIn
Read the Blog
Attend the Coaching & Training
Join the Outside-In community
Access Outside-In Coaches, Trainers & Masters
Download a recent presentation
Participate at the
BP Groups events

The $100 Startup

The $100 Startup: Reinvent the Way You Make a Living, Do What You Love, and Create a New Future

by Chris Guillebeau

 

Tesla and alternative futures of alternative energy

Mad Like Tesla: Underdog Inventors and Their Relentless Pursuit of Clean Energy

by Tyler Hamilton

High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

by Micah Solomon

Leadership on the Line

Leadership on the Line: Staying Alive through the Dangers of Leading

Imperfection

The Gifts of Imperfection: Let Go of Who You Think You're Supposed to Be and Embrace Who You Are

by Brene Brown

The Master Switch

The Master Switch: The Rise and Fall of Information Empires (Borzoi Books)

by Tim Wu

Confessions of Google Employee...

I'm Feeling Lucky: The Confessions of Google Employee Number 59

by Douglas Edwards

The Consuming Instinct

The Consuming Instinct: What Juicy Burgers, Ferraris, Pornography, and Gift Giving Reveal About Human Nature

by Gad Saad

The Beauty of Different

The Beauty of Different

by Karen Walrond

Thinking Fast and Slow

Thinking, Fast and Slow

by Daniel Kahneman

10 ways to deliver customer success. Immediately.

Stop making dumb things happen faster for less money! A lot of companies pay lip service to customer-centricity, write contributors Steve Towers and James Dodkins, but not many “walk the talk”. Here are 10 differences between inside-out and outside-in companies. There is a lot of talk today, more than ever, about customer centricity, client focus, customer experience strategy and Outside-In. Many organizations have adopted aspects of these disciplines and where many have achieved monumental success others have fallen by the wayside. Why is this? The problem is perception.

Is your company just paying lip service to customers?

Review the full article over at PEX Network

Social Media Voice: Are you using yours? Let's connect!

Consider these statistics:

• There were 175 million tweets sent from Twitter every day in 2012.
  
• There are 488 million users regularly using Facebook mobile.
• Fifty-six percent of customer tweets to companies are being ignored.
• Eighty percent of social media users prefer to connect with brands through Facebook.
• More than 5 million photos are uploaded to Instagram every day.
• Sixty-nine percent of online consumers who visit Pinterest have found an item they’ve bought or wanted to buy, compared with 40 percent of Facebook users.
• The Google +1 button is used 5 billion times per day.

Link with Steve: www.linkedin.com/in/stevetowers/
LinkedIn: http://bit.ly/joinbpgroup Twitter: http://twitter.com/stowers

2013-14 Upcoming conference appearances and KEYNOTES include:
> San Francisco, California - BPM Summit: http://www.bpmsummitusa.com/
> Orlando, Florida - Annual PEX Conference: http://www.pexweek.com/
> Davos, Switzerland - World Economic Forum: http://bit.ly/WorldEcoSummit/

Turning the Customer Experience into a Successful Customer Outcome

Are you a Smart or Stupid Company?

The Wisdom of Giving from Bruce Kasanoff

South Africa, Johannesburg - Workshop 31 May 2013 - The High Performance Organisation: Principles, Techniques & Methods for World-Class Performance

Click here to register your seat online now! Innovative processes in the face of disruptive technologies

Workshop 31 May 2013 - The High Performance Organisation: Principles, Techniques & Methods for World-Class Performance A hands-on workshop on the evolution to the high performance organisation All materials and toolkit provided electronically Certification: Certified process professional (CPP) OVERVIEW This premier, interactive workshop is designed for those seeking professional skills in understanding and building the High Performance Organisation (HPO) including process management, process improvement, process alignment and technology innovation. Uncover process improvement opportunities in just hours Identify actions that will reduce process inefficiency by 30% to 60% within 9 days of deployment Delight your Customers (making them your biggest advocates) through successful customer outcomes Innovate to compete, set the market trend and even dominate your industry Release significant costs, improve revenues and enhance service immediately A dynamic and comprehensive approach to creating and managing enterprise processes that delivers sustained high performance, encompassing the full range of management systems and practices. The content is based on the experiences of hundreds of companies and the BP Group networks ongoing research. The Certified Process Professional programme builds your competency in delivering these essential benefits in literally everything you do. Unleash the power of process in your organisation - book your seat today.

RESULTS Course attendees will learn: understand the progress and development of HPO as the driving force behind business success how to exploit HPO approaches for triple crown*benefits with sustained high performance link processes to successful customer outcomes and enterprise business goals and strategy coach and align people for performance, process management and customer centricity realign people systems for a process environment *triple crown enhancing customer service, reducing costs and improving revenue concurrently WHAT YOU GET An interactive workshop coached by a global thought leader Certification is testing and competency-based: ensuring you have the skills to deliver the HPO Online training package provides all the materials and testing post- event One years’ access to all the training system features and functions Simply the most advanced technique for developing the HPO Typically producing extraordinary improvement results in less than 90 days

WHAT IS THE HIGH PERFORMANCE ORGANISATION
High Performance Organisations (HPOs) are those that achieve and sustain industry leading financial and operational performance. We have conducted research on 350+ HPOs in the last 8 years, across the following sectors:
	retail		banking		investment banking
	telecom		information technology		software
	airlines		pharmaceuticals		energy
	automotive		chemicals		light manufacturing
	high-tech manufacturing
Many of our findings were expected, such as HPOs have a high level of customer and process focus. They are always on continuous improvement mode. They aspire to develop and execute strategies that deliver both short-term and long-term results. Many other things HPOs do well. No surprises there. However, we also found that there were many areas where improvements were difficult to bring forth, such as change management, high quality leadership, corporate citizenship, cycle-time, operational excellence, sustainability practices, employee motivation, and customer centricism. We explain these findings in terms of 1,000 Best Practices in our forthcoming book titled: The High Performance Organisation, to be published in 2013. The list of organisations we feature in the HPO book are presented below:
	Southwest Airlines		Intel		Tata Steel
	Singapore Airlines		Samsung Electronics		Hutchinson Whampoa
	BMW		Intuit		ExxonMobil
	Toyota Motor		Microsoft		Walt Disney
	Coca-Cola		Adobe Systems		BNP Paribas
	BASF		Oracle		HSBC Holdings
	DuPont		Johnson & Johnson		American Express
	DELL		Unilever		Berkshire Hathaway
	Apple		UPS		Banco Santander
	China Construction Bank		Mitsubishi Heavy Industries		Procter&Gamble
	Mizuho Financial Group		Virgin Media		Starbucks
	Nestlé		3M		Nike
	McDonald's		Amazon.com		Huawei Investment Holdings
	Marriott International		Pfizer		AT&T
	IBM		Novartis		Telefonica
	Google		British American Tobacco		Vodafone Group
	Robert Bosch		Inditex Group		Michelin