Stop making dumb things happen faster for less money!
A lot of companies pay lip service to customer-centricity,
write contributors Steve Towers and James Dodkins, but not many “walk
the talk”. Here are 10 differences between inside-out and outside-in
companies.
There is a lot of talk today, more than ever, about customer
centricity, client focus, customer experience strategy and Outside-In.
Many organizations have adopted aspects of these disciplines and where
many have achieved monumental success others have fallen by the wayside.
Why is this? The problem is perception.
|
Is your company just paying lip service to customers?
|
Showing posts with label BPM News. Show all posts
Showing posts with label BPM News. Show all posts
10 ways to deliver customer success. Immediately.
BPGroup Update, Top Blogs, Downloads and Videos
22 Techniques download, Videos (for your use), Case Studies and Articles
Combine that with the 50,000+ non LinkedIn members and your not for profit has never been so active, so drop by.... http://bit.ly/joinbpgroup
**Featured LinkedIn Discussions**
http://linkd.in/FeaturedDiscussions
Mark Barnett - Brad Power - Dianne Davis (PEX) - Martina Beck-Friis - Janne Ohtonen - James Dodkins
New downloads - Florida workshop (January)
http://bit.ly/ProcessCompany
Successful Customer Outcomes - delivering the Triple Crown (workshop)
**2012 Coaching Accreditation Program**
http://www.bpgroup.org/register-venues--dates.html
With 150 sessions planned this year
**New Videos promote the ideas and potential**
3 minutes (with PEXNetwork): http://www.bpgroup.org
10 minutes (winning the Triple Crown): http://bit.ly/SuccessfulCustomerOutcomes
**Top conference Recommendations**
South Africa - http://bit.ly/PEXSouthAfrica2012
London - http://bit.ly/PEXLondon2012
**Featured Blogs** (see below - excellent new contributions)
All the Very Best
Steve
http://bit.ly/LinkWithSteve (and get a copy of my latest book!)
Featured Blogs
Successful Customer Outcomes http://bit.ly/SuccessfulCustomerOutcomes Steve Towers
Outside-In Insider http://bit.ly/OutsideInInsideOut James Dodkins
BP Community http://bit.ly/ProcessCompany BPGroup
Making You Think http://bit.ly/MakesYouThink Ian Gotts
Janne Ohtonen http://bit.ly/JanneOhtonenBlog Janne Ohtonen
Process Ninja http://bit.ly/TheProcessNinja Craig Reid
BPM for Real http://bit.ly/BPMforReal Chris Taylor
PEX Network http://bit.ly/PEX4Process IQPC
Customer Service http://bit.ly/Service4Customers Service Untitled
BPGroup Update, Top Blogs, 2012 CPP Program and some
Welcome from BPM Towers.
One month of the new webiste / Nine most popular process blogs / Top Articles / Top BPM Training /
Combine that with the 50,000+ non LinkedIn members and your not for profit
has never been so active, so drop by.... http://bit.ly/joinbpgroup
**Featured Blogs**
> Successful Customer Outcomes < http://bit.ly/SuccessfulCustomerOutcomes > Steve Towers
> Outside-In Insider < http://bit.ly/OutsideInInsideOut > James Dodkins
> BP Community < http://bit.ly/ProcessCompany > BPGroup
> Making You Think < http://bit.ly/MakesYouThink > Ian Gotts
> Janne Ohtonen < http://bit.ly/JanneOhtonenBlog > Janne Ohtonen
> Process Ninja < http://bit.ly/TheProcessNinja > Craig Reid
> BPM for Real < http://bit.ly/BPMforReal > Chris Taylor
> PEX Network < http://bit.ly/PEX4Process > IQPC
> Customer Service < http://bit.ly/Service4Customers > Service Untitled
**Featured Discussions**
> Mark Barnett < http://linkd.in/w8CEuC > Process Intuition
**2012 Coaching Program**
With 150 sessions planned this year
> http://www.bpgroup.org/register-venues--dates.html <
**After visting the discussions have a look at the brand new squeaky clean website**
http://www.bpgroup.org
and review the seminars, conferences and program for 2012 :-)
**Also if you are qualified do join the closed user groups on BP Group on LinkedIn.**
More giveaways (in December we 'released' to members 21 iPad2's!!)
and access to all the downloads, videos, updated case studies.....
On the subject of giveaways the next London Masters comes free with an iPad2 to boot
- see http://londonpromas.eventbrite.com/
All the Very Best
Steve
http://bit.ly/LinkWithSteve
One month of the new webiste / Nine most popular process blogs / Top Articles / Top BPM Training /
Combine that with the 50,000+ non LinkedIn members and your not for profit
has never been so active, so drop by.... http://bit.ly/joinbpgroup
**Featured Blogs**
> Successful Customer Outcomes < http://bit.ly/SuccessfulCustomerOutcomes > Steve Towers
> Outside-In Insider < http://bit.ly/OutsideInInsideOut > James Dodkins
> BP Community < http://bit.ly/ProcessCompany > BPGroup
> Making You Think < http://bit.ly/MakesYouThink > Ian Gotts
> Janne Ohtonen < http://bit.ly/JanneOhtonenBlog > Janne Ohtonen
> Process Ninja < http://bit.ly/TheProcessNinja > Craig Reid
> BPM for Real < http://bit.ly/BPMforReal > Chris Taylor
> PEX Network < http://bit.ly/PEX4Process > IQPC
> Customer Service < http://bit.ly/Service4Customers > Service Untitled
**Featured Discussions**
> Mark Barnett < http://linkd.in/w8CEuC > Process Intuition
**2012 Coaching Program**
With 150 sessions planned this year
> http://www.bpgroup.org/register-venues--dates.html <
**After visting the discussions have a look at the brand new squeaky clean website**
http://www.bpgroup.org
and review the seminars, conferences and program for 2012 :-)
**Also if you are qualified do join the closed user groups on BP Group on LinkedIn.**
More giveaways (in December we 'released' to members 21 iPad2's!!)
and access to all the downloads, videos, updated case studies.....
On the subject of giveaways the next London Masters comes free with an iPad2 to boot
- see http://londonpromas.eventbrite.com/
All the Very Best
Steve
http://bit.ly/LinkWithSteve
UPDATE IS FOR CERTIFIED PROCESS PROFESSIONALS
The BPGroup is 20 years old in 2012.
**THANKS TO YOU**
An enormous thank you goes to you, the qualified members of the community, for making 2011 our busiest year on record. I have completed a brief review of the who and what for 2011, with a teaser for 2012 also.
Before anything else though are you registered with the BP Group? That way you get all the latest resources, case studies, videos and of course networking opportunity. To check YOU ARE REGISTERED (it is free of course) click here:
http://bit.ly/joinbpgroup
**UPDATED BOOK**
For those already registered have you joined your Closed Groups, specifically for your skill set and interest? Click below to check and then download the latest version of 'Outside-In, the secret of the 21st centuries leading companies' now in its fifth edition (available until 31 Dec 2011).
Certified Process Professionals:
https://bitly.com/certifiedProcessProfessional
**REVIEW OF PROGRESS**
It promises to be the busiest year ever for the community as the full impact of Enterprise BPM aka Outside-In is understood and applied around the planet. As part of tHis growth there are FIVE global conferences SPONSORED by the BPGroup in the first four months of the year in the US, Europe, South Africa and SE Asia. Apply directly and claim your discount (we'll see you there!)
BPGROUP CONFERENCE IN ASSOCIATION WITH IQPC – PEX 2012 USA
Lake Buena Vista, Florida, USA - January 16-19, 2012: http://bit.ly/PEX2012
PROCESS EXCELLENCE WEEK – PEX 2012 SOUTH AFRICA
Achieving the 'Triple Crown' – increasing revenue, improving the customer experience and reducing costs
Cape Town, South Africa – February 20-24, 2012: http://bit.ly/SouthAfricaProcessExcellence
CUSTOMER CENTRICITY AND PROCESS ORIENTATION with Marcus Evans
Kuala Lumpur, Malaysia – March 19-21, 2012 : http://bit.ly/BPMandCustomerCentricity
BPM SUMMIT 2012 - IT WEB ANNUAL CONFERENCE
Johannesburg, South Africa – April 17-18 : http://bit.ly/SouthAfricaBPM
BPGROUP CONFERENCE IN ASSOCIATION WITH IQPC – PEX 2012 Europe
London, England – April 23-27, 2012 : http://bit.ly/PEX2012_London
**EATING OUR OWN DOGFOOD** (as they say at Google)
New webiste:
http://www.bpgroup.org
**MEET YOUR BPGROUP MANAGEMENT TEAM**
http://www.oibpm.com
**OUTSIDE-IN RESOURCES:**
OUTSIDE-IN OVERVIEW: http://www.successfulcustomeroutcomes.net/2011/04/outside-in-and-its-potential-with-steve.html
HARVARD PERSPECTIVE: https://businessprocess.box.net/shared/zqb1z083ub
WHARTON PERSPECTIVE:
https://businessprocess.box.net/shared/tshqkxkdqe
FOLLOWING BLOG/ARTICLES:
http://www.successfulcustomeroutcomes.net/
MANAGEMENT GURU’S:
http://linkd.in/ManagementGurus
THE STATE OF THE BPM INDUSTRY
http://bit.ly/BPM_StateoftheIndustry
STEVE TOWERS PRESENTATIONS:
http://www.slideshare.net/stowers/
For the moment,
All the Best
Steve
**THANKS TO YOU**
An enormous thank you goes to you, the qualified members of the community, for making 2011 our busiest year on record. I have completed a brief review of the who and what for 2011, with a teaser for 2012 also.
Before anything else though are you registered with the BP Group? That way you get all the latest resources, case studies, videos and of course networking opportunity. To check YOU ARE REGISTERED (it is free of course) click here:
http://bit.ly/joinbpgroup
**UPDATED BOOK**
For those already registered have you joined your Closed Groups, specifically for your skill set and interest? Click below to check and then download the latest version of 'Outside-In, the secret of the 21st centuries leading companies' now in its fifth edition (available until 31 Dec 2011).
Certified Process Professionals:
https://bitly.com/certifiedProcessProfessional
**REVIEW OF PROGRESS**
It promises to be the busiest year ever for the community as the full impact of Enterprise BPM aka Outside-In is understood and applied around the planet. As part of tHis growth there are FIVE global conferences SPONSORED by the BPGroup in the first four months of the year in the US, Europe, South Africa and SE Asia. Apply directly and claim your discount (we'll see you there!)
BPGROUP CONFERENCE IN ASSOCIATION WITH IQPC – PEX 2012 USA
Lake Buena Vista, Florida, USA - January 16-19, 2012: http://bit.ly/PEX2012
PROCESS EXCELLENCE WEEK – PEX 2012 SOUTH AFRICA
Achieving the 'Triple Crown' – increasing revenue, improving the customer experience and reducing costs
Cape Town, South Africa – February 20-24, 2012: http://bit.ly/SouthAfricaProcessExcellence
CUSTOMER CENTRICITY AND PROCESS ORIENTATION with Marcus Evans
Kuala Lumpur, Malaysia – March 19-21, 2012 : http://bit.ly/BPMandCustomerCentricity
BPM SUMMIT 2012 - IT WEB ANNUAL CONFERENCE
Johannesburg, South Africa – April 17-18 : http://bit.ly/SouthAfricaBPM
BPGROUP CONFERENCE IN ASSOCIATION WITH IQPC – PEX 2012 Europe
London, England – April 23-27, 2012 : http://bit.ly/PEX2012_London
**EATING OUR OWN DOGFOOD** (as they say at Google)
New webiste:
http://www.bpgroup.org
**MEET YOUR BPGROUP MANAGEMENT TEAM**
http://www.oibpm.com
**OUTSIDE-IN RESOURCES:**
OUTSIDE-IN OVERVIEW: http://www.successfulcustomeroutcomes.net/2011/04/outside-in-and-its-potential-with-steve.html
HARVARD PERSPECTIVE: https://businessprocess.box.net/shared/zqb1z083ub
WHARTON PERSPECTIVE:
https://businessprocess.box.net/shared/tshqkxkdqe
FOLLOWING BLOG/ARTICLES:
http://www.successfulcustomeroutcomes.net/
MANAGEMENT GURU’S:
http://linkd.in/ManagementGurus
THE STATE OF THE BPM INDUSTRY
http://bit.ly/BPM_StateoftheIndustry
STEVE TOWERS PRESENTATIONS:
http://www.slideshare.net/stowers/
For the moment,
All the Best
Steve
BPGroup - iPad2 giveaway/Annual Survey - Video giveaway - news
BPGroup - iPad2 giveaway/Annual Survey - Video giveaway - news
*** ALL THINGS PROCESS ***
http://www.CertifiedProcessProfessional ** Latest Coaching: http://www.bpmbox.com
Link with Steve Towers: http://bit.ly/SteveTowersLink
Connect on Twitter: http://twitter.com/stowers
Download Videos > Choose our work for 2012 (and win an iPad2) > Review the Hot topics
** BPGroup Membership 54,467 with 7,420 on LinkedIn **
________________________________________________________________________________________
A different update this time (even shorter and sweeter)
1. Download the Video collection
You may wish to access this selction of 20+ videos that include materials from the CPP program.
Go to these respective links:
Certified Process Practitioners (CPP) - http://www.linkedin.com/groups?gid=2929539
Certifed Process Professionals (CPP) - - http://www.linkedin.com/groups?gid=2515784
Certified Process Masters (CPP-Master) - http://www.linkedin.com/groups?gid=2741121
________________________________________________________________________________________
2. Choose your hot three topics for 2012 on which we will focus our attention AND have a chance to win the iPad2 (we just can't give enough of these away!)
Here's the link to participate:
https://www.surveymonkey.com/s/BPGroupSuggestionsSurvey2012
________________________________________________________________________________________
3. Hot Topics on LinkedIn:
OIDash - the online tool for CEMMethod and Certified Process Professionals :-)
For a limited time so sign up now and be the first to ebefit from the extensive beta testing program.
http://linkd.in/OutsideInDashboard
The Future for Business Processes
http://linkd.in/BPMfuture
Complexity, befuddlement and leading brands
http://linkd.in/ComplexityBranding
________________________________________________________________________________________
And to keep you in the loop your BP Group Advisory team is meeting in October so if you have an item you'd like us to review drop me a line please!
steve.towers@bpgroup.org
________________________________________________________________________________________
Upcoming Events:
IQPC BPM LEADERS MEETING
Amsterdam – October 20-21: http://bit.ly/BPG18_Leaders
IT WEB ANNUAL CONFERENCE
Johannesburg – October 12-13: http://bit.ly/SouthAfricaBPM
BPGROUP CONFERENCE IN ASSOCIATION
WITH IQPC – PEX 2010
Lake Buena Vista, Florida - Jan 16-19: http://bit.ly/PEX2012
________________________________________________________________________________________
Contact our James Dodkins, Chief Customer Officer and team on +44 2081 333 509, or email them on csa@bpgroup.org
phir milenge
from a wonderfully warm Delhi following a splendid IQPC event last week (thanks to Vanessa, Julie, Megan and fellow participants) :-)
Steve
ALL THINGS PROCESS - The BPGroup Update
Dedicated to the Certified Process Professional®
http://linkd.in/CertifiedProcessProfessional ** Latest Coaching: http://www.bpmbox.com
Link with Steve Towers: http://bit.ly/SteveTowersLink
This time it is the LAUNCH OF OIDASH (Web based CEMMethod toolkit) + Poll Results + New
Articles and....
1. Latest presentation: BPM & Enterprise Architecture presentation (AW2011 conference)
http://slidesha.re/SteveTowersKeynote
Delivered at the iCMG Bangalore event in June
2. Poll Results: Who makes the decisions on Process Improvement in your company
http://linkd.in/ProcessExcellencePoll
3. OIDash - the online tool for CEMMethod and Certified Process Professionals :-)
For a limited time so sign up now and be the first to ebefit from the extensive beta testing
program.
http://linkd.in/OutsideInDashboard
4. Top Rated & Popular Articles:
http://linkd.in/BPMTopRated
5. Upcoming Events:
IQPC BUSINESS EXCELLENCE SUMMIT
Delhi, India, September 22-23: http://bit.ly/IndiaBPM
IQPC BPM LEADERS MEETING
Amsterdam – October 20-21: http://bit.ly/BPG18_Leaders
IT WEB ANNUAL CONFERENCE
Johannesburg – October 12-13: http://bit.ly/SouthAfricaBPM
BPGROUP CONFERENCE IN ASSOCIATION - WITH IQPC – PEX 2010
Lake Buena Vista, Florida - Jan 16-19: http://bit.ly/PEX2012
Contact our James out Chief Customer Officer and team on +44 2081 333 509, or email them on
csa@bpgroup.org
Ciao,
Steve (Steve.towers@bpgroup.org)
http://linkd.in/CertifiedProcessProfessional ** Latest Coaching: http://www.bpmbox.com
Link with Steve Towers: http://bit.ly/SteveTowersLink
This time it is the LAUNCH OF OIDASH (Web based CEMMethod toolkit) + Poll Results + New
Articles and....
1. Latest presentation: BPM & Enterprise Architecture presentation (AW2011 conference)
http://slidesha.re/SteveTowersKeynote
Delivered at the iCMG Bangalore event in June
2. Poll Results: Who makes the decisions on Process Improvement in your company
http://linkd.in/ProcessExcellencePoll
3. OIDash - the online tool for CEMMethod and Certified Process Professionals :-)
For a limited time so sign up now and be the first to ebefit from the extensive beta testing
program.
http://linkd.in/OutsideInDashboard
4. Top Rated & Popular Articles:
http://linkd.in/BPMTopRated
5. Upcoming Events:
IQPC BUSINESS EXCELLENCE SUMMIT
Delhi, India, September 22-23: http://bit.ly/IndiaBPM
IQPC BPM LEADERS MEETING
Amsterdam – October 20-21: http://bit.ly/BPG18_Leaders
IT WEB ANNUAL CONFERENCE
Johannesburg – October 12-13: http://bit.ly/SouthAfricaBPM
BPGROUP CONFERENCE IN ASSOCIATION - WITH IQPC – PEX 2010
Lake Buena Vista, Florida - Jan 16-19: http://bit.ly/PEX2012
Contact our James out Chief Customer Officer and team on +44 2081 333 509, or email them on
csa@bpgroup.org
Ciao,
Steve (Steve.towers@bpgroup.org)
A most excellent EA & BPM conference just completed in Bangalore
22 companies from around the world walked home with Global Awards for Enterprise Architecture & BPM Excellence amidst enough fanfare at the Architecture & BPM Excellence Awards 2011 organized by iCMG, a Global Enterprise & IT Architecture Firm.
John Zachman headed the program with presentations and Awards to noted firms from around the world.
Among the global companies that won awards were:
Northrop Grumman, USA and Intel Corporation, USA who shared the award in the Customer Oriented Business Models,
Dutch Immigration & Naturalisation Service, Netherlands and Singapore Ministry Of Defence, Singapore for Business Process Management,
COX Enterprises, USA and Dell, USA who shared the award in the Acquisition and Mergers category,
Dubai Customs, UAE and MOH Holdings, Singapore in the Transformation and Planning category,
The Hartford, USA and Brisbane City Council, Australia for Architecture Governance,
The GAME Group plc for the SOA Vision for Enterprise Services,
Among the global companies that won awards were:
Northrop Grumman, USA and Intel Corporation, USA who shared the award in the Customer Oriented Business Models,
Dutch Immigration & Naturalisation Service, Netherlands and Singapore Ministry Of Defence, Singapore for Business Process Management,
COX Enterprises, USA and Dell, USA who shared the award in the Acquisition and Mergers category,
Dubai Customs, UAE and MOH Holdings, Singapore in the Transformation and Planning category,
The Hartford, USA and Brisbane City Council, Australia for Architecture Governance,
The GAME Group plc for the SOA Vision for Enterprise Services,
Realmdigital, SA for the Open Source Technologies,
Protestant Church in the Netherlands for the IS Security Architecture,
Lloyds Banking Group, UK for the IT Landscape Rationalization and Deutsche Bank, UK for Best Green Architecture.
Vodafone Essar Limited bagged the 'Growing business in new territory or new service offering',
ICICI Bank Limited bagged the award in the 'Business Intelligence and Analytics' category,
MTS and SWOne Ltd. UK Shared the award in 'Future IT',
SBI General Insurance and CSX Corporation, USA Shared the award in 'Enterprise Architecture' while
Tesco Hindustan Service Center walked away with the 'IT Service Management' award.
Though this is the second year the awards have been instituted, we received more than 100 entries from across 21 Countries. After carefully analyzing the nominations, it's interesting to note that architecture practices are not restricted to a specific vertical or industry. This is quite evident as the nominating companies belong to over 16 plus industries. said Mr. Jha.
The jury for the awards consisted of working professionals in the industry, all of whom have years of experience in managing complex IT systems & enterprises like Steve Towers, Author, Founder & CEO, BP Group, Manoj Srivastava, Director-IT, MTS India, J P Zachman, Vice President of Marketing, Zachman International Inc, Jaap Schekkerman, EA Thought Leader, Liz Gallacher, Principal Consultant iCMG, Stephen F. Heffner, Software Inventor, Entrepreneur, Educator, Roger Cutts, Principal Consultant iCMG, Johan de Wit CEO, Nuphar BV Associate director CIOnet - the Netherlands, S Janardhan, CTO, ITC Infotech, Jim Heaton, Chief Architect - Baker Hughes, Len de Villiers, Group CIO - Absa Bank, South Africa, Shirish Patwardhan, CTO, KPIT Cummins, Jon Kern, Agile Manifesto Co-Author, Co-Founder TogetherSoft, David Gilmour, Principal Consultant iCMG, Peter Presland-Byrne, Chief Architect, Bank of America and Sunil Dutt Jha, Chief Architect & CEO, iCMG
The awards were interspersed with a spectacular dance performances from different parts of India, specially commissioned for the awards night.
This event is now a premier global conference and should be on everyones radar if you are interested in Enterprise Architecture and Business Process Management.
The awards were interspersed with a spectacular dance performances from different parts of India, specially commissioned for the awards night.
This event is now a premier global conference and should be on everyones radar if you are interested in Enterprise Architecture and Business Process Management.
BPGroup Mid July Update
*** Dedicated to the Certified Process Professional® ***
http://linkd.in/CertifiedProcessProfessional
Link with Steve Towers: http://bit.ly/SteveTowersLink
New Resources | Details in the LinkedIn Closed User Areas - includes new guides, new webinar, handouts, and presentation materials
This week it is that 1-2-3-4
1. Latest presentation: The State of the Industry keynote:
http://bit.ly/BPM_ProcessExcellence
Delivered at the IQPC Sydney event in June
2. This months Poll: Who makes the decisions on Process Improvement in your company
(Initial Results available at the poll)
http://linkd.in/ProcessExcellencePoll
3. Upcoming RECOMMENDED Conferences
Enterprise Architecture & BPM World: BANGALORE
Meet John Zachman!
http://bit.ly/BPG_18_India
BPM Leaders (Invite Only): AMSTERDAM
Europes top BPM Leaders come together to witness and share
http://bit.ly/BPG18_Leaders
4. Latest Popular Discussions:
How far down do you go when mapping the as-is process?
1, 2 or 10 levels... Jennifer van Wyk
http://linkd.in/oOrfs7
Great illustraton of Outside-In thinking and practice.
Jeff Bezos (Amazon) provides his viewpoint..
http://linkd.in/pNc69Q
Nominate the company that delivers the best Successful Customer Outcomes - and win an iPad2
http://linkd.in/qZeq22
RE-ATTEND TRAINING FOR FREE
Do remember you can attend CPP12 refreshers at any of the upcoming business process professional
programme at www.bp2010.com (now on ALL continents).
If you wish to progress to CPP Master (CPP Level 345) there's also a special discount knocking 100% off all CPP12 sessions
Contact our Sales Team on +44 2081 333 509, or email them on
csa@bpgroup.org
Ciao,
Steve
Fourteen in 3 months:
Upcoming Certified Process Professional & CPP Masters programme (www.bp2010.com)
*** AUSTRALIA ***
Brisbane, Australia - Coach, David Mottershead July 25-29
Perth, Australia - Coach, David Mottershead Aug 8-12
*** INDIA ***
Delhi - Coach, Steve Towers July 18-19
Mumbai - Coach, Steve Towers Jul 21-22
Bangalore - Coach, Steve Towers Jul 25-26
*** NORTH AMERICA ***
Denver - Coach, Steve Towers Aug 22-26
San Francisco - Coach, Charles Bennett Aug 22-26
Boston - Coach, Charles Bennett Aug 29-Sep 2
*** EUROPE ***
Riga,
Stockholm, Sweden - Coach, Martina Beck-Friis Sep 5-9
Helsinki, Finland - Coach, Janne Ohtonen Sep 8-9
Tallinn, - Coach, Janne Ohtonen Sep 12-13
London, UK - Coach, Charles Bennett Sep 19-23
Certified Process Professional: http://linkd.in/CertifiedProcessProfessional
Certified Process Professional Master: http://linkd.in/jrrbnm
http://linkd.in/CertifiedProcessProfessional
Link with Steve Towers: http://bit.ly/SteveTowersLink
New Resources | Details in the LinkedIn Closed User Areas - includes new guides, new webinar, handouts, and presentation materials
This week it is that 1-2-3-4
1. Latest presentation: The State of the Industry keynote:
http://bit.ly/BPM_ProcessExcellence
Delivered at the IQPC Sydney event in June
2. This months Poll: Who makes the decisions on Process Improvement in your company
(Initial Results available at the poll)
http://linkd.in/ProcessExcellencePoll
3. Upcoming RECOMMENDED Conferences
Enterprise Architecture & BPM World: BANGALORE
Meet John Zachman!
http://bit.ly/BPG_18_India
BPM Leaders (Invite Only): AMSTERDAM
Europes top BPM Leaders come together to witness and share
http://bit.ly/BPG18_Leaders
4. Latest Popular Discussions:
How far down do you go when mapping the as-is process?
1, 2 or 10 levels... Jennifer van Wyk
http://linkd.in/oOrfs7
Great illustraton of Outside-In thinking and practice.
Jeff Bezos (Amazon) provides his viewpoint..
http://linkd.in/pNc69Q
Nominate the company that delivers the best Successful Customer Outcomes - and win an iPad2
http://linkd.in/qZeq22
RE-ATTEND TRAINING FOR FREE
Do remember you can attend CPP12 refreshers at any of the upcoming business process professional
programme at www.bp2010.com (now on ALL continents).
If you wish to progress to CPP Master (CPP Level 345) there's also a special discount knocking 100% off all CPP12 sessions
Contact our Sales Team on +44 2081 333 509, or email them on
csa@bpgroup.org
Ciao,
Steve
Fourteen in 3 months:
Upcoming Certified Process Professional & CPP Masters programme (www.bp2010.com)
*** AUSTRALIA ***
Brisbane, Australia - Coach, David Mottershead July 25-29
Perth, Australia - Coach, David Mottershead Aug 8-12
*** INDIA ***
Delhi - Coach, Steve Towers July 18-19
Mumbai - Coach, Steve Towers Jul 21-22
Bangalore - Coach, Steve Towers Jul 25-26
*** NORTH AMERICA ***
Denver - Coach, Steve Towers Aug 22-26
San Francisco - Coach, Charles Bennett Aug 22-26
Boston - Coach, Charles Bennett Aug 29-Sep 2
*** EUROPE ***
Riga,
Stockholm, Sweden - Coach, Martina Beck-Friis Sep 5-9
Helsinki, Finland - Coach, Janne Ohtonen Sep 8-9
Tallinn, - Coach, Janne Ohtonen Sep 12-13
London, UK - Coach, Charles Bennett Sep 19-23
Certified Process Professional: http://linkd.in/CertifiedProcessProfessional
Certified Process Professional Master: http://linkd.in/jrrbnm
Buzz from Orlando: State of the Industry
| Charles Bennett from the BPGroups 18th Annual Conference in Orlando in January 2011. |
Do we want best practice or next practice? That was the question posed by Charles Bennett, SVP with the non profit BP Group, on the opening day of IQPC’s Profit through Process Summit.
“Most of our organizations, most of our economies, are under greater stress than ever before,” said Bennett in his opening State of the Industry address. “That’s not going to go away...it’s only going to increase.”
How companies learn to deal with the pace of accelerated change will determine the winners and losers of tomorrow, he said. Just catching up with what everyone else is doing means that “we’re as good as the people acknowledged to be the top.
But will that be good enough?
There are three key areas, according to Bennett, that businesses need to take a careful look at in order to get ahead of the competition: corporate structures, the customer, and process improvement tools.
Corporate structures are too old, too complex
Bennett argues that misalignment in today’s corporate structures are negatively impacting the bottom, claiming “that around 95% of our organizations are probably sitting on about 25-50% redundant cost and untapped business opportunity.”
Many of today’s companies are complex and that makes them slow to respond and the rapid change that we have been seeing in recent years. “The biggest enemy of changing thinking is complexity”, Bennett said, reciting Edward de Bono.
“Most of our organizations, most of our economies, are under greater stress than ever before,” said Bennett in his opening State of the Industry address. “That’s not going to go away...it’s only going to increase.”
How companies learn to deal with the pace of accelerated change will determine the winners and losers of tomorrow, he said. Just catching up with what everyone else is doing means that “we’re as good as the people acknowledged to be the top.
But will that be good enough?
There are three key areas, according to Bennett, that businesses need to take a careful look at in order to get ahead of the competition: corporate structures, the customer, and process improvement tools.
Corporate structures are too old, too complex
Bennett argues that misalignment in today’s corporate structures are negatively impacting the bottom, claiming “that around 95% of our organizations are probably sitting on about 25-50% redundant cost and untapped business opportunity.”
Many of today’s companies are complex and that makes them slow to respond and the rapid change that we have been seeing in recent years. “The biggest enemy of changing thinking is complexity”, Bennett said, reciting Edward de Bono.
Blast away those decaying structures with www.bp2010.com
BPGroup New Update - January 2011
BPGroup (est 1992. 45,000+ members | LinkedIn est. Oct 2008.)
Reflecting the growth and interest in all things process
The BP Group are Sponsors of the Business Process Professional® pathway - http://www.businessprocessprofessional.com
News | Events | Coaching & Certification | Discussions | Conferences | BPGroup Personnel |
** News & Events**
BP Group 18th Annual CONFERENCE NEXT WEEK | Orlando Jan 17-21, 2010
- http://bit.ly/BPGroupUR18
The CEMMethod® WEBINAR with Martina Beck-Friis (CPP Master®) Part Three
(Missed the first two? sign-up and access those also!)
- http://bit.ly/CEMMOverview
The BPGroup is now an Open forum on LinkedIn :-)
The specialist subgroups however remain Closed and you can review those by clicking 'More'
on the top tab and selecting'subgroups'. Incisive commentary and discussions designed for you.
Enterprise Architecture CONNECTIONS subgroup exceeds 450 members in six months
Meet and share with the Group Manager, Steve Melville (Oracle IT Director) in Orlando!
- http://linkd.in/EAandProcess
** Top DISSCUSSIONS **
Review the 'Managers faves' at http://linkd.in/hCggGs
** New Articles **
The Secret of the 21st leading companies
http://www.successfulcustomeroutcomes.net/
** 2011 Certification & Training programme**
- http://www.bp2010.com
Cheers, Steve Towers, BP Group Founder
BIG thanks to the BP Group Advisors, Managers & Sundowner Directors including:
John Corr | Sunil Dutt Jha | Charles Bennett | David Mottershead | Erika Westbay | Janne Ohtonen | Nick Harvard | Stephane Haelterman | Paul Bailey | Martina Beck-Friss | Mark Barnett | Steve Melville | Stephen Nicholson | Marjolein Towler | Jennifer van Wyk (South Africa) | See them at http:://www.oibpm.com |
Reflecting the growth and interest in all things process
The BP Group are Sponsors of the Business Process Professional® pathway - http://www.businessprocessprofessional.com
News | Events | Coaching & Certification | Discussions | Conferences | BPGroup Personnel |
** News & Events**
BP Group 18th Annual CONFERENCE NEXT WEEK | Orlando Jan 17-21, 2010
- http://bit.ly/BPGroupUR18
The CEMMethod® WEBINAR with Martina Beck-Friis (CPP Master®) Part Three
(Missed the first two? sign-up and access those also!)
- http://bit.ly/CEMMOverview
The BPGroup is now an Open forum on LinkedIn :-)
The specialist subgroups however remain Closed and you can review those by clicking 'More'
on the top tab and selecting'subgroups'. Incisive commentary and discussions designed for you.
Enterprise Architecture CONNECTIONS subgroup exceeds 450 members in six months
Meet and share with the Group Manager, Steve Melville (Oracle IT Director) in Orlando!
- http://linkd.in/EAandProcess
** Top DISSCUSSIONS **
Review the 'Managers faves' at http://linkd.in/hCggGs
** New Articles **
The Secret of the 21st leading companies
http://www.successfulcustomeroutcomes.net/
** 2011 Certification & Training programme**
- http://www.bp2010.com
Cheers, Steve Towers, BP Group Founder
BIG thanks to the BP Group Advisors, Managers & Sundowner Directors including:
John Corr | Sunil Dutt Jha | Charles Bennett | David Mottershead | Erika Westbay | Janne Ohtonen | Nick Harvard | Stephane Haelterman | Paul Bailey | Martina Beck-Friss | Mark Barnett | Steve Melville | Stephen Nicholson | Marjolein Towler | Jennifer van Wyk (South Africa) | See them at http:://www.oibpm.com |
BPGroup weekly newsletter - downloads and new discussions
MAJOR MILESTONE ACHIEVED 5,000 members on BP Group Linked-In
BPGroup (est 1992. 40,000+ members | LinkedIn est. Oct 2008. 5,000+ Members)
Reflecting the growth and interest in all things process
BIG thanks to the BP Group Advisors, Managers & Sundowner Directors including:
Dick Lee | John Corr | Sunil Dutt Jha | Charles Bennett | David Mottershead | Erika Westbay | Janne Ohtonen | Nick Harvard | Stephane Haelterman | Paul Bailey | Martina Beck-Friss | Mark Barnett | Steve Melville | Stephen Nicholson | Marjolein Towler | **New** Jennifer van Wyk (South Africa) | See them at http:://www.oibpm.com |
** Top DISSCUSSIONS **
- What is the fastest way to analyze existing processes? http://linkd.in/ProcessAnalysis (Daniela Toader)
- How far down should process drill? http://linkd.in/ProcessDrilldown (Dick Lee)
- Are corporate silo's like mediaeval castles? http://linkd.in/ProcessSilos (Karl Walter Keirstead)
- Outside-in at Trader Joes http://linkd.in/ProcessTraderJoes (thanks to Patrick Ryder)
** News **
Enterprise Architecture Connections subgroup exceed 340 in three months
- http://linkd.in/EAandProcess
BP Group 18th Annual Conference Heads-up | Book your diary in Orlando Jan 17-21, 2010
- http://bit.ly/BPGroupUR18
Certified Process Professional - Optimising your profile
- http://bit.ly/ProcessProfessional
** New Sub Groups **- Welcome to the BP Group led by Charles Bennett - http://bit.ly/9FDzJk
Certified Process Practitioner | Professional | Master | - http://linkd.in/CPP_subgroups
** David Mottershead Hosts ANZ CPP Programme in August | (spaces becoming limited)
Auckland - Aug 30-31 - http://aucklandcpp.eventbrite.com
Wellington - Sep 2-3 - http://wellingtoncpp.eventbrite.com/
** New Articles ** Outside-In is a business imperative (Steve Towers)
- http://bit.ly/cbszHM
** 2010-11 Certification & Training programme**
- http://www.bp2010.com
Cheers, Steve Towers, BP Group Founder
BPGroup (est 1992. 40,000+ members | LinkedIn est. Oct 2008. 5,000+ Members)
Reflecting the growth and interest in all things process
BIG thanks to the BP Group Advisors, Managers & Sundowner Directors including:
Dick Lee | John Corr | Sunil Dutt Jha | Charles Bennett | David Mottershead | Erika Westbay | Janne Ohtonen | Nick Harvard | Stephane Haelterman | Paul Bailey | Martina Beck-Friss | Mark Barnett | Steve Melville | Stephen Nicholson | Marjolein Towler | **New** Jennifer van Wyk (South Africa) | See them at http:://www.oibpm.com |
** Top DISSCUSSIONS **
- What is the fastest way to analyze existing processes? http://linkd.in/ProcessAnalysis (Daniela Toader)
- How far down should process drill? http://linkd.in/ProcessDrilldown (Dick Lee)
- Are corporate silo's like mediaeval castles? http://linkd.in/ProcessSilos (Karl Walter Keirstead)
- Outside-in at Trader Joes http://linkd.in/ProcessTraderJoes (thanks to Patrick Ryder)
** News **
Enterprise Architecture Connections subgroup exceed 340 in three months
- http://linkd.in/EAandProcess
BP Group 18th Annual Conference Heads-up | Book your diary in Orlando Jan 17-21, 2010
- http://bit.ly/BPGroupUR18
Certified Process Professional - Optimising your profile
- http://bit.ly/ProcessProfessional
** New Sub Groups **- Welcome to the BP Group led by Charles Bennett - http://bit.ly/9FDzJk
Certified Process Practitioner | Professional | Master | - http://linkd.in/CPP_subgroups
** David Mottershead Hosts ANZ CPP Programme in August | (spaces becoming limited)
Auckland - Aug 30-31 - http://aucklandcpp.eventbrite.com
Wellington - Sep 2-3 - http://wellingtoncpp.eventbrite.com/
** New Articles ** Outside-In is a business imperative (Steve Towers)
- http://bit.ly/cbszHM
** 2010-11 Certification & Training programme**
- http://www.bp2010.com
Cheers, Steve Towers, BP Group Founder
EA Meets BPM | Webinar | Top Rated Articles | 18th Annual Conference
Today's LInkedIn membership count is 3,992 - 211 Ongoing Discussions
** NEW Webinar **
Outside-In 101 Webinar Thursday 15th July - http://bit.ly/OutsideIn101
** News **
New Sub Groups - Enterprise Architecture Connections
BP Group 18th Annual Conference Heads-up | Book your diary in Orlando January 17-21, 2010 | Register your Interest now and save $1600 - http://bit.ly/BPGroup18
Certified Process Professional - Optimising your profile - http://bit.ly/ProcessProfessional -
** Top Discussions **
- Hypothesis: EA Really Needs BPM - Steve Melville http://bit.ly/EAneedsBPM
- Is EA useful to improve the impactfulness of BPM? Nick Mallick http://bit.ly/EAandBPM
- Business Process Improvement Programme pointers please http://bit.ly/cmjyZ0
- 'What is the most destructive aspect of management that you have encountered?' http://bit.ly/dqrEbg
- Memorable Process Quotes - http://bit.ly/ProcessQuotes
** New Sub Groups **
- Welcome to the BP Group led by Charles Bennett - http://bit.ly/9FDzJk
- Enterprise Architecture Connections (EA Connection) - Over 60 members in 4 days led by Steve Melville - Join http://bit.ly/EAConnections
** David Mottershead Hosts New Zealand CPP Programme in August | EARLY BIRD ENDS JULY 9 |
Auckland - Aug 30-31 - http://aucklandcpp.eventbrite.com/
Wellington - Sep 2-3 - http://wellingtoncpp.eventbrite.com/
** New Articles **
Advantages & Disadvantages of BPM - in association with Vlerick Business School (Gent, Belgium)
Research question posted by Dr. Ir Dirk Deschoolmeester
http://bit.ly/9rI5uY
Outside-In is a business imperative (Steve Towers)
http://bit.ly/cbszHM
** 2010 Certification & Training programme**
http://www.bp2010.com
All the Best, Steve Towers, BP Group Founder
*Your BP Group Board of Advisors*
Dick Lee - USA (North) | John Corr - UK | Sunil Dutt Jha - India & SE Asia | Steve Towers - USA (South) | Charles Bennett - Middle East & UK | David Mottershead - Australia
*Your BP Group Managers*
Erika Westbay - USA | Janne Ohtonen - Finland | Nick Harvard - UK | Stephane Haelterman - Belgium | Paul Bailey - Germany | Martina Beck-Friss - Sweden | Mark Barnett - USA | Steve Melville - USA
Outside-In 101 Webinar Thursday 15th July - http://bit.ly/OutsideIn101
** News **
New Sub Groups - Enterprise Architecture Connections
BP Group 18th Annual Conference Heads-up | Book your diary in Orlando January 17-21, 2010 | Register your Interest now and save $1600 - http://bit.ly/BPGroup18
Certified Process Professional - Optimising your profile - http://bit.ly/ProcessProfessional -
** Top Discussions **
- Hypothesis: EA Really Needs BPM - Steve Melville http://bit.ly/EAneedsBPM
- Is EA useful to improve the impactfulness of BPM? Nick Mallick http://bit.ly/EAandBPM
- Business Process Improvement Programme pointers please http://bit.ly/cmjyZ0
- 'What is the most destructive aspect of management that you have encountered?' http://bit.ly/dqrEbg
- Memorable Process Quotes - http://bit.ly/ProcessQuotes
** New Sub Groups **
- Welcome to the BP Group led by Charles Bennett - http://bit.ly/9FDzJk
- Enterprise Architecture Connections (EA Connection) - Over 60 members in 4 days led by Steve Melville - Join http://bit.ly/EAConnections
** David Mottershead Hosts New Zealand CPP Programme in August | EARLY BIRD ENDS JULY 9 |
Auckland - Aug 30-31 - http://aucklandcpp.eventbrite.com/
Wellington - Sep 2-3 - http://wellingtoncpp.eventbrite.com/
** New Articles **
Advantages & Disadvantages of BPM - in association with Vlerick Business School (Gent, Belgium)
Research question posted by Dr. Ir Dirk Deschoolmeester
http://bit.ly/9rI5uY
Outside-In is a business imperative (Steve Towers)
http://bit.ly/cbszHM
** 2010 Certification & Training programme**
http://www.bp2010.com
All the Best, Steve Towers, BP Group Founder
*Your BP Group Board of Advisors*
Dick Lee - USA (North) | John Corr - UK | Sunil Dutt Jha - India & SE Asia | Steve Towers - USA (South) | Charles Bennett - Middle East & UK | David Mottershead - Australia
*Your BP Group Managers*
Erika Westbay - USA | Janne Ohtonen - Finland | Nick Harvard - UK | Stephane Haelterman - Belgium | Paul Bailey - Germany | Martina Beck-Friss - Sweden | Mark Barnett - USA | Steve Melville - USA
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