Stop making dumb things happen faster for less money!
A lot of companies pay lip service to customer-centricity,
write contributors Steve Towers and James Dodkins, but not many “walk
the talk”. Here are 10 differences between inside-out and outside-in
companies.
There is a lot of talk today, more than ever, about customer
centricity, client focus, customer experience strategy and Outside-In.
Many organizations have adopted aspects of these disciplines and where
many have achieved monumental success others have fallen by the wayside.
Why is this? The problem is perception.
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Is your company just paying lip service to customers?
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10 ways to deliver customer success. Immediately.
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