South Africa, Johannesburg - Workshop 31 May 2013 - The High Performance Organisation: Principles, Techniques & Methods for World-Class Performance

Click here to register your seat online now! Innovative processes in the face of disruptive technologies

Workshop 31 May 2013 - The High Performance Organisation: Principles, Techniques & Methods for World-Class Performance A hands-on workshop on the evolution to the high performance organisation All materials and toolkit provided electronically Certification: Certified process professional (CPP) OVERVIEW This premier, interactive workshop is designed for those seeking professional skills in understanding and building the High Performance Organisation (HPO) including process management, process improvement, process alignment and technology innovation. Uncover process improvement opportunities in just hours Identify actions that will reduce process inefficiency by 30% to 60% within 9 days of deployment Delight your Customers (making them your biggest advocates) through successful customer outcomes Innovate to compete, set the market trend and even dominate your industry Release significant costs, improve revenues and enhance service immediately A dynamic and comprehensive approach to creating and managing enterprise processes that delivers sustained high performance, encompassing the full range of management systems and practices. The content is based on the experiences of hundreds of companies and the BP Group networks ongoing research. The Certified Process Professional programme builds your competency in delivering these essential benefits in literally everything you do. Unleash the power of process in your organisation - book your seat today.

RESULTS Course attendees will learn: understand the progress and development of HPO as the driving force behind business success how to exploit HPO approaches for triple crown*benefits with sustained high performance link processes to successful customer outcomes and enterprise business goals and strategy coach and align people for performance, process management and customer centricity realign people systems for a process environment *triple crown enhancing customer service, reducing costs and improving revenue concurrently WHAT YOU GET An interactive workshop coached by a global thought leader Certification is testing and competency-based: ensuring you have the skills to deliver the HPO Online training package provides all the materials and testing post- event One years’ access to all the training system features and functions Simply the most advanced technique for developing the HPO Typically producing extraordinary improvement results in less than 90 days

WHAT IS THE HIGH PERFORMANCE ORGANISATION
High Performance Organisations (HPOs) are those that achieve and sustain industry leading financial and operational performance. We have conducted research on 350+ HPOs in the last 8 years, across the following sectors:
	retail		banking		investment banking
	telecom		information technology		software
	airlines		pharmaceuticals		energy
	automotive		chemicals		light manufacturing
	high-tech manufacturing
Many of our findings were expected, such as HPOs have a high level of customer and process focus. They are always on continuous improvement mode. They aspire to develop and execute strategies that deliver both short-term and long-term results. Many other things HPOs do well. No surprises there. However, we also found that there were many areas where improvements were difficult to bring forth, such as change management, high quality leadership, corporate citizenship, cycle-time, operational excellence, sustainability practices, employee motivation, and customer centricism. We explain these findings in terms of 1,000 Best Practices in our forthcoming book titled: The High Performance Organisation, to be published in 2013. The list of organisations we feature in the HPO book are presented below:
	Southwest Airlines		Intel		Tata Steel
	Singapore Airlines		Samsung Electronics		Hutchinson Whampoa
	BMW		Intuit		ExxonMobil
	Toyota Motor		Microsoft		Walt Disney
	Coca-Cola		Adobe Systems		BNP Paribas
	BASF		Oracle		HSBC Holdings
	DuPont		Johnson & Johnson		American Express
	DELL		Unilever		Berkshire Hathaway
	Apple		UPS		Banco Santander
	China Construction Bank		Mitsubishi Heavy Industries		Procter&Gamble
	Mizuho Financial Group		Virgin Media		Starbucks
	Nestlé		3M		Nike
	McDonald's		Amazon.com		Huawei Investment Holdings
	Marriott International		Pfizer		AT&T
	IBM		Novartis		Telefonica
	Google		British American Tobacco		Vodafone Group
	Robert Bosch		Inditex Group		Michelin