South Africa, Johannesburg - Workshop 31 May 2013 - The High Performance Organisation: Principles, Techniques & Methods for World-Class Performance


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Innovative processes in the face of disruptive technologies
Workshop 31 May 2013 - The High Performance Organisation: Principles, Techniques & Methods for World-Class Performance


A hands-on workshop on the evolution to the high performance organisation
All materials and toolkit provided electronically
Certification: Certified process professional (CPP)

OVERVIEW
This premier, interactive workshop is designed for those seeking professional skills in understanding and building the High Performance Organisation (HPO) including process management, process improvement, process alignment and technology innovation.
Uncover process improvement opportunities in just hours
Identify actions that will reduce process inefficiency by 30% to 60% within 9 days of deployment
Delight your Customers (making them your biggest advocates) through successful customer outcomes
Innovate to compete, set the market trend and even dominate your industry
Release significant costs, improve revenues and enhance service immediately
A dynamic and comprehensive approach to creating and managing enterprise processes that delivers sustained high performance, encompassing the full range of management systems and practices. The content is based on the experiences of hundreds of companies and the BP Group networks ongoing research.
The Certified Process Professional programme builds your competency in delivering these essential benefits in literally everything you do. Unleash the power of process in your organisation - book your seat today.
RESULTS
Course attendees will learn:
understand the progress and development of HPO as the driving force behind business success
how to exploit HPO approaches for triple crown*benefits with sustained high performance
link processes to successful customer outcomes and enterprise business goals and strategy
coach and align people for performance, process management and customer centricity
realign people systems for a process environment
*triple crown enhancing customer service, reducing costs and improving revenue concurrently
WHAT YOU GET
An interactive workshop coached by a global thought leader
Certification is testing and competency-based: ensuring you have the skills to deliver the HPO
Online training package provides all the materials and testing post- event
One years’ access to all the training system features and functions
Simply the most advanced technique for developing the HPO
Typically producing extraordinary improvement results in less than 90 days
WHAT IS THE HIGH PERFORMANCE ORGANISATION
High Performance Organisations (HPOs) are those that achieve and sustain industry leading financial and operational performance.

We have conducted research on 350+ HPOs in the last 8 years, across the following sectors:
retail
banking
investment banking
telecom
information technology
software
airlines
pharmaceuticals
energy
automotive
chemicals
light manufacturing
high-tech manufacturing

Many of our findings were expected, such as HPOs have a high level of customer and process focus. They are always on continuous improvement mode. They aspire to develop and execute strategies that deliver both short-term and long-term results. Many other things HPOs do well. No surprises there.

However, we also found that there were many areas where improvements were difficult to bring forth, such as change management, high quality leadership, corporate citizenship, cycle-time, operational excellence, sustainability practices, employee motivation, and customer centricism.

We explain these findings in terms of 1,000 Best Practices in our forthcoming book titled: The High Performance Organisation, to be published in 2013. The list of organisations we feature in the HPO book are presented below:
Southwest Airlines
Intel
Tata Steel
Singapore Airlines
Samsung Electronics
Hutchinson Whampoa
BMW
Intuit
ExxonMobil
Toyota Motor
Microsoft
Walt Disney
Coca-Cola
Adobe Systems
BNP Paribas
BASF
Oracle
HSBC Holdings
DuPont
Johnson & Johnson
American Express
DELL
Unilever
Berkshire Hathaway
Apple
UPS
Banco Santander
China Construction Bank
Mitsubishi Heavy Industries
Procter&Gamble
Mizuho Financial Group
Virgin Media
Starbucks
Nestlé
3M
Nike
McDonald's
Amazon.com
Huawei Investment Holdings
Marriott International
Pfizer
AT&T
IBM
Novartis
Telefonica
Google
British American Tobacco
Vodafone Group
Robert Bosch
Inditex Group
Michelin

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