How do you get people to align to Successful Customer Outcomes? There's a whole bunch of things however a main theme is the attitude, behaviour and culture within the organisation. here's how Zappos create the ecosystem for customer success.... (see if you can spot the CEO)
Showing posts with label Customer Alignment. Show all posts
Showing posts with label Customer Alignment. Show all posts
True Customer Centricity - Zappos
Lots of disucssion underway about the culture of truly customer centric organisations. This Zappos video gives you an insight :)
UPDATE IS FOR CERTIFIED PROCESS PROFESSIONALS
The BPGroup is 20 years old in 2012.
**THANKS TO YOU**
An enormous thank you goes to you, the qualified members of the community, for making 2011 our busiest year on record. I have completed a brief review of the who and what for 2011, with a teaser for 2012 also.
Before anything else though are you registered with the BP Group? That way you get all the latest resources, case studies, videos and of course networking opportunity. To check YOU ARE REGISTERED (it is free of course) click here:
http://bit.ly/joinbpgroup
**UPDATED BOOK**
For those already registered have you joined your Closed Groups, specifically for your skill set and interest? Click below to check and then download the latest version of 'Outside-In, the secret of the 21st centuries leading companies' now in its fifth edition (available until 31 Dec 2011).
Certified Process Professionals:
https://bitly.com/certifiedProcessProfessional
**REVIEW OF PROGRESS**
It promises to be the busiest year ever for the community as the full impact of Enterprise BPM aka Outside-In is understood and applied around the planet. As part of tHis growth there are FIVE global conferences SPONSORED by the BPGroup in the first four months of the year in the US, Europe, South Africa and SE Asia. Apply directly and claim your discount (we'll see you there!)
BPGROUP CONFERENCE IN ASSOCIATION WITH IQPC – PEX 2012 USA
Lake Buena Vista, Florida, USA - January 16-19, 2012: http://bit.ly/PEX2012
PROCESS EXCELLENCE WEEK – PEX 2012 SOUTH AFRICA
Achieving the 'Triple Crown' – increasing revenue, improving the customer experience and reducing costs
Cape Town, South Africa – February 20-24, 2012: http://bit.ly/SouthAfricaProcessExcellence
CUSTOMER CENTRICITY AND PROCESS ORIENTATION with Marcus Evans
Kuala Lumpur, Malaysia – March 19-21, 2012 : http://bit.ly/BPMandCustomerCentricity
BPM SUMMIT 2012 - IT WEB ANNUAL CONFERENCE
Johannesburg, South Africa – April 17-18 : http://bit.ly/SouthAfricaBPM
BPGROUP CONFERENCE IN ASSOCIATION WITH IQPC – PEX 2012 Europe
London, England – April 23-27, 2012 : http://bit.ly/PEX2012_London
**EATING OUR OWN DOGFOOD** (as they say at Google)
New webiste:
http://www.bpgroup.org
**MEET YOUR BPGROUP MANAGEMENT TEAM**
http://www.oibpm.com
**OUTSIDE-IN RESOURCES:**
OUTSIDE-IN OVERVIEW: http://www.successfulcustomeroutcomes.net/2011/04/outside-in-and-its-potential-with-steve.html
HARVARD PERSPECTIVE: https://businessprocess.box.net/shared/zqb1z083ub
WHARTON PERSPECTIVE:
https://businessprocess.box.net/shared/tshqkxkdqe
FOLLOWING BLOG/ARTICLES:
http://www.successfulcustomeroutcomes.net/
MANAGEMENT GURU’S:
http://linkd.in/ManagementGurus
THE STATE OF THE BPM INDUSTRY
http://bit.ly/BPM_StateoftheIndustry
STEVE TOWERS PRESENTATIONS:
http://www.slideshare.net/stowers/
For the moment,
All the Best
Steve
**THANKS TO YOU**
An enormous thank you goes to you, the qualified members of the community, for making 2011 our busiest year on record. I have completed a brief review of the who and what for 2011, with a teaser for 2012 also.
Before anything else though are you registered with the BP Group? That way you get all the latest resources, case studies, videos and of course networking opportunity. To check YOU ARE REGISTERED (it is free of course) click here:
http://bit.ly/joinbpgroup
**UPDATED BOOK**
For those already registered have you joined your Closed Groups, specifically for your skill set and interest? Click below to check and then download the latest version of 'Outside-In, the secret of the 21st centuries leading companies' now in its fifth edition (available until 31 Dec 2011).
Certified Process Professionals:
https://bitly.com/certifiedProcessProfessional
**REVIEW OF PROGRESS**
It promises to be the busiest year ever for the community as the full impact of Enterprise BPM aka Outside-In is understood and applied around the planet. As part of tHis growth there are FIVE global conferences SPONSORED by the BPGroup in the first four months of the year in the US, Europe, South Africa and SE Asia. Apply directly and claim your discount (we'll see you there!)
BPGROUP CONFERENCE IN ASSOCIATION WITH IQPC – PEX 2012 USA
Lake Buena Vista, Florida, USA - January 16-19, 2012: http://bit.ly/PEX2012
PROCESS EXCELLENCE WEEK – PEX 2012 SOUTH AFRICA
Achieving the 'Triple Crown' – increasing revenue, improving the customer experience and reducing costs
Cape Town, South Africa – February 20-24, 2012: http://bit.ly/SouthAfricaProcessExcellence
CUSTOMER CENTRICITY AND PROCESS ORIENTATION with Marcus Evans
Kuala Lumpur, Malaysia – March 19-21, 2012 : http://bit.ly/BPMandCustomerCentricity
BPM SUMMIT 2012 - IT WEB ANNUAL CONFERENCE
Johannesburg, South Africa – April 17-18 : http://bit.ly/SouthAfricaBPM
BPGROUP CONFERENCE IN ASSOCIATION WITH IQPC – PEX 2012 Europe
London, England – April 23-27, 2012 : http://bit.ly/PEX2012_London
**EATING OUR OWN DOGFOOD** (as they say at Google)
New webiste:
http://www.bpgroup.org
**MEET YOUR BPGROUP MANAGEMENT TEAM**
http://www.oibpm.com
**OUTSIDE-IN RESOURCES:**
OUTSIDE-IN OVERVIEW: http://www.successfulcustomeroutcomes.net/2011/04/outside-in-and-its-potential-with-steve.html
HARVARD PERSPECTIVE: https://businessprocess.box.net/shared/zqb1z083ub
WHARTON PERSPECTIVE:
https://businessprocess.box.net/shared/tshqkxkdqe
FOLLOWING BLOG/ARTICLES:
http://www.successfulcustomeroutcomes.net/
MANAGEMENT GURU’S:
http://linkd.in/ManagementGurus
THE STATE OF THE BPM INDUSTRY
http://bit.ly/BPM_StateoftheIndustry
STEVE TOWERS PRESENTATIONS:
http://www.slideshare.net/stowers/
For the moment,
All the Best
Steve
PEX Week Awards 2012 – Deadline to submit entries 14th October!
The BP Group endorses the Annual Awards program in partnership with IQPC-PEX.
Do you have an award winning Business Excellence program? IQPC – PEX Network’s industry renowned Process Excellence Awards are the ideal way to publicly benchmark and recognize your Process Excellence business results as well as motivate and renew passion within your organizational team. Like no other award program, it's for the community, judged by the community, so what better way to put your improvement program back on your CEO's agenda and elevate your company's profile in 2012?
2012 Award categories include:
Program Awards:
- Best Business Process Excellence Program (Over 2 years)
- Best Start-up Business Process Excellence Program (Under 2 years)
Project Awards:
- Best Process Improvement Project (Over 90 days)
- Best Process Improvement Project under 90 days
- Best Project Contributing to Organisational Value, Sustainability and Innovation
- Best BPM Project
Individual Award:
- Deployment Leader of the year
Visit http://bit.ly/njstE1 to download the application kit.
Process Excellence and The Genius of Steve Jobs
- Tribute: Process Excellence and the Genius of Steve Jobs: After the news today Apple’s founder and visionary Steve Jobs had passed away aged 56, so much is being said rightly about the technical genius of the man. But beyond his astute commercial insight lies a deeper truth that is much more important to Process Professionals and all of us involved in building and developing Process Excellence. read more
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