How do you get people to align to Successful Customer Outcomes? There's a whole bunch of things however a main theme is the attitude, behaviour and culture within the organisation. here's how Zappos create the ecosystem for customer success.... (see if you can spot the CEO)
Showing posts with label zappos. Show all posts
Showing posts with label zappos. Show all posts
True Customer Centricity - Zappos
Lots of disucssion underway about the culture of truly customer centric organisations. This Zappos video gives you an insight :)
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