Lots of disucssion underway about the culture of truly customer centric organisations. This Zappos video gives you an insight :)
Showing posts with label Annual Survey. Show all posts
Showing posts with label Annual Survey. Show all posts
BPM Leaders Meeting, Europe
Sentior Process Management professionals are encouraged to review this major watershed event in Europe in a few weeks time. A terrific opportunity to review the trends, learn from each other in a senior networking environment and ultimately utilise the learning back in our organisations. HIGHLY RECOMMENDED. BPM Leaders Meeting
View more presentations from mjames1
BP Group June Update
You can review the latest in Business Process Change including books, conferences, research and community at
http://www.towersassociates.com/BPGroup_Update_June2010.html
http://www.towersassociates.com/BPGroup_Update_June2010.html
What software do you use to draw a process map?
Reference from BP Group June newsletter - see Newsletters
Susan (Everson) Page (HRIS at Walt Disney) posed a great question
"What software do you use to draw a process map?"
We've collated the first 100 responses... Based on feedback during May-June 2010.
| Rank | Name | Votes |
| 1 | Visio | 25 |
| 2 | Bizagi | 8 |
| 3 | ARIS Express | 6 |
| 4 | Post-it notes/brownpaper | 5 |
| 5 | Powerpoint | 3 |
| 6 | Promenade | 3 |
| 7 | QPR Process Guide Xpress | 3 |
| 8 | AuraPortal | 2 |
| 9 | I Grafx | 2 |
| 10 | Smartdraw | 2 |
The complete 100 hundred votes are shown below:
| Rank | Name | Votes | |
| 1 | Visio | 25 | |
| 2 | Bizagi | 8 | |
| 3 | ARIS Express | 6 | |
| 4 | Post-it notes/brownpaper | 5 | |
| 5 | Powerpoint | 3 | |
| 6 | Promenade | 3 | |
| 7 | QPR Process Guide Xpress | 3 | |
| 8 | AuraPortal | 2 | |
| 9 | I Grafx | 2 | |
| 10 | Smartdraw | 2 | |
| 2c8 | 1 | ||
| 4tq Business Process | 1 | ||
| allClear | 1 | ||
| Attora's umodel | 1 | ||
| Casewise Corporate Modev | 1 | ||
| Conceptdraw | 1 | ||
| Enterprise Architect | 1 | ||
| Evsm | 1 | ||
| Excel add-in Flowbreeze | 1 | ||
| Finbuss | 1 | ||
| Graham Process Mapping Software | 1 | ||
| IDEF | 1 | ||
| igraphx flowcharter | 1 | ||
| Intalio | 1 | ||
| Lombardi blueprint | 1 | ||
| Marim Rules | 1 | ||
| Metis/Troux Architect | 1 | ||
| Mindmanager | 1 | ||
| MS Excel | 1 | ||
| Nimbus Control | 1 | ||
| Noragraph Chartist | 1 | ||
| Omnigrattle Professional | 1 | ||
| Oracle | 1 | ||
| Pencil & Paper | 1 | ||
| Process Charter | 1 | ||
| Processmaster | 1 | ||
| Qmap | 1 | ||
| Q-Skills Tools | 1 | ||
| qualigramme | 1 | ||
| Rarencloud | 1 | ||
| Robohelp | 1 | ||
| SAP | 1 | ||
| Siemans Tecnomatix | 1 | ||
| SigmaFlow | 1 | ||
| Sparx | 1 | ||
| System2win | 1 | ||
| Ultimus Designer | 1 | ||
| Viflow | 1 | ||
| visual ERP | 1 | ||
| Xsol | 1 | ||
| Yed | 1 |
Source: LinkedIn, June 2010 - Compiled by BP Group.
Moments of Truth - a presentation from Perth, Australia - Business Analysis World
We have updated the Moments of Truth overview in the context of the latest Business Analysis World conference in Perth, just completed.
You can access the presentation from this link
http://www.customerexpectation.com/MomentsofTruth_Perth2009.pdf
For more on the CEMMethod(tm) visit
http://www.cemmethod.com
For more on becoming qualified as a Certifed Process Professional visit
http://www.bp2009.com
Join the discussions on the BP Group Linkedin area at
http://www.linkedin.com/groups?gid=1062077
You can access the presentation from this link
http://www.customerexpectation.com/MomentsofTruth_Perth2009.pdf
For more on the CEMMethod(tm) visit
http://www.cemmethod.com
For more on becoming qualified as a Certifed Process Professional visit
http://www.bp2009.com
Join the discussions on the BP Group Linkedin area at
http://www.linkedin.com/groups?gid=1062077
BP Group Annual Survey 2009
Here's the Press Release snipper from earlier today:
Annual Survey
http://survey.constantcontact.com/survey/a07e2cqe9vkfkj0jn8m/start
The BP Group 17th Annual Process & Performance survey is underway! There are just eight key questions which take approx 5-10 minutes to complete.
The 2008 survey was completed by more than 6,000 business process professionals and this year we hope you will join for what has become the most authoritative and independent survey concerning Business Process in all its forms.
Naturally the results are of great interest to all of us operating in the business process space and in addition to sharing the complete survey with all participants we have received support and endorsement from major conference organisers including IQPC, IIR, BAI, iCMG.
We will be using those forums to share summary publication of the ongoing results and final survey. If you would also like to participate in the ongoing results webinar series please let us know and we will include you in the invites.
These include (discounts for BP Group members)
• Perth, Australia (September) - BAI Annual Symposium
• Chicago, US (September) - IQPC 5th Annual Process Excellence Week for the Service & Transactional World
• London, UK (September) - IQPC BPE in Finance
• Sydney, Australia (October) - iCMG Enterprise Architecture World 2009
• Frankfurt, Germany (December) - 8th IIR Business Process Management Forum
• Buena Vista, Florida (January 2010) - FINAL RESULTS - 11th IQPC Lean Six Sigma and Process Improvement
Annual Survey
http://survey.constantcontact.com/survey/a07e2cqe9vkfkj0jn8m/start
Annual Survey
http://survey.constantcontact.com/survey/a07e2cqe9vkfkj0jn8m/start
The BP Group 17th Annual Process & Performance survey is underway! There are just eight key questions which take approx 5-10 minutes to complete.
The 2008 survey was completed by more than 6,000 business process professionals and this year we hope you will join for what has become the most authoritative and independent survey concerning Business Process in all its forms.
Naturally the results are of great interest to all of us operating in the business process space and in addition to sharing the complete survey with all participants we have received support and endorsement from major conference organisers including IQPC, IIR, BAI, iCMG.
We will be using those forums to share summary publication of the ongoing results and final survey. If you would also like to participate in the ongoing results webinar series please let us know and we will include you in the invites.
These include (discounts for BP Group members)
• Perth, Australia (September) - BAI Annual Symposium
• Chicago, US (September) - IQPC 5th Annual Process Excellence Week for the Service & Transactional World
• London, UK (September) - IQPC BPE in Finance
• Sydney, Australia (October) - iCMG Enterprise Architecture World 2009
• Frankfurt, Germany (December) - 8th IIR Business Process Management Forum
• Buena Vista, Florida (January 2010) - FINAL RESULTS - 11th IQPC Lean Six Sigma and Process Improvement
Annual Survey
http://survey.constantcontact.com/survey/a07e2cqe9vkfkj0jn8m/start
Is BPM doomed like its predecessor BPR?
Once again BPM is coming under fire as inter factional fighting threatens to destroy what Research and Markets describes as a $32 bn industry by 2012. This time it is the proliferation of the initiatives purporting to be the real BPM leaving the corporate decision makes confused and dismayed.
BPM continues to decline as a search reference with the latest findings suggesting a decrease to less than 40% of the interest from the same quarter five years ago however IT vendors marketing campaigns reflect more spend, up 200% on the same period.
The ABPMP (Association of Business Process Management Professionals) has taken its time in establishing its presence and despite the many competing educational offerings is yet still to launch its BPM certification program. The original intention expressed in 2005 is still to appear while at the same time commercial offerings are fulfilling the needs of corporates in providing methods and approaches to make process management a key discipline. Recently technical training has emerged with organisations like the OMG (Object Management Group) providing training in process modelling semantics.
BP Group researches suggests three versions of the truth are obvious in the market place, each attempting to satisfy the needs of corporate and individuals in understanding and deploying BPM. The initial 2009 study of more than 120 European and North American senior executive decision makers reports 37 per cent of companies already use BPM ‘inside-out’[i], 27 per cent view BPM as a technology and another 36 per cent prefer BPM ‘outside-in’[ii].
The situation is similar to the demise of BPR a decade ago when ultimately the lack of delivery, hyped promises from IT vendors and then corporate disenchantment scuppered what had promised to be a transformational change in business thinking and practice. Will BPM go the same way?
The signs are ominous. The Linkedin community now boasts more than 15 communities covering the themes of business process management. Some groups, led by technology vendors, claim independence from any one product and yet push their own BPMS (BPM Solution) leading to many to see the sham of those communities as thinly disguised marketing machines. Who can the senior executives trust to provide impartial and objective advice?
Recently there have been developments amongst some of those disillusioned to form new entities. One such project from Theo Priestley, sometimes also known as Process Maverick, is creating some interest. Following a poll amongst BP Group members asking the question of whether a BPM Manifesto is required Priestley formed BPM Nexus, hosted on the Ning community platform. Will this initiative be any more successful? Time will tell.
In undertaking the BP Group’s 17th annual research programme we are seeking answers to all these questions. You can join this research and input your two cents worth. The findings will be fully published at the 5th annual BPE conference in London during September 2009.
[i] ‘Inside-Out’ reflects the way organisations are implementing BPM when they view processes as beginning when they cross the organisation threshold and end when they leave the door. A classic depiction would be in the airline business where some carriers treat ‘booking to carousel’ as the process. Typical ‘inside-out’ approaches include six sigma, lean and TQM.
[ii] ‘Outside-In’ sees processes as the customer experience. The starting point begins with customer desire, and ends only when the customer says it does. The ‘outside-in’ view is commercially more attractive as the organisation then influences and obtains revenue at each stage of the customer experience. Organisations such as Southwest airlines, Apple and Best Buy represent mature approaches to BPM adopting outside-in viewpoints.
BPM continues to decline as a search reference with the latest findings suggesting a decrease to less than 40% of the interest from the same quarter five years ago however IT vendors marketing campaigns reflect more spend, up 200% on the same period.
The ABPMP (Association of Business Process Management Professionals) has taken its time in establishing its presence and despite the many competing educational offerings is yet still to launch its BPM certification program. The original intention expressed in 2005 is still to appear while at the same time commercial offerings are fulfilling the needs of corporates in providing methods and approaches to make process management a key discipline. Recently technical training has emerged with organisations like the OMG (Object Management Group) providing training in process modelling semantics.
BP Group researches suggests three versions of the truth are obvious in the market place, each attempting to satisfy the needs of corporate and individuals in understanding and deploying BPM. The initial 2009 study of more than 120 European and North American senior executive decision makers reports 37 per cent of companies already use BPM ‘inside-out’[i], 27 per cent view BPM as a technology and another 36 per cent prefer BPM ‘outside-in’[ii].
The situation is similar to the demise of BPR a decade ago when ultimately the lack of delivery, hyped promises from IT vendors and then corporate disenchantment scuppered what had promised to be a transformational change in business thinking and practice. Will BPM go the same way?
The signs are ominous. The Linkedin community now boasts more than 15 communities covering the themes of business process management. Some groups, led by technology vendors, claim independence from any one product and yet push their own BPMS (BPM Solution) leading to many to see the sham of those communities as thinly disguised marketing machines. Who can the senior executives trust to provide impartial and objective advice?
Recently there have been developments amongst some of those disillusioned to form new entities. One such project from Theo Priestley, sometimes also known as Process Maverick, is creating some interest. Following a poll amongst BP Group members asking the question of whether a BPM Manifesto is required Priestley formed BPM Nexus, hosted on the Ning community platform. Will this initiative be any more successful? Time will tell.
In undertaking the BP Group’s 17th annual research programme we are seeking answers to all these questions. You can join this research and input your two cents worth. The findings will be fully published at the 5th annual BPE conference in London during September 2009.
[i] ‘Inside-Out’ reflects the way organisations are implementing BPM when they view processes as beginning when they cross the organisation threshold and end when they leave the door. A classic depiction would be in the airline business where some carriers treat ‘booking to carousel’ as the process. Typical ‘inside-out’ approaches include six sigma, lean and TQM.
[ii] ‘Outside-In’ sees processes as the customer experience. The starting point begins with customer desire, and ends only when the customer says it does. The ‘outside-in’ view is commercially more attractive as the organisation then influences and obtains revenue at each stage of the customer experience. Organisations such as Southwest airlines, Apple and Best Buy represent mature approaches to BPM adopting outside-in viewpoints.
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