Make your Customer Experience ROCK!

It doesn't matter if your company is 1 year old or 101 years old, you deliver a Customer Experience

Customer Experience is entirely controlled by process and process improvement efforts and is intrinsically linked to revenue and cost ...FACT.

Our unique process improvement methodology will grow your revenue, shrink your costs and make your customer experience ROCK all at the same time...FACT.

Don't believe us? Attend a training session risk free. We guarantee that you will never think about process improvement in the same way again after attending a training session with us...that's a 100% money back guarantee!

Become a Certified Process Professional Master with the BP Group and learn the secrets of how to make your company ROCK!

What have you got to lose, right? Just email me back with the words 'More Info' and we'll be in touch to tell you more. rachel.smith@bpgroup.org

Next training classes in:
Cape Town
Singapore
San Francisco
New York
Toronto
Jakarta
Brisbane
Denver



Rachel Smith
BP Group
and you have been for that entire time...FACT.
rachel.smith@bpgroup.org

Confidence. Performance. Progression.


Give us a call and learn more today!

+44 203 3030 894
STAY CONNECTED

              

CEMMethod Advanced Principles

CEMMethod advanced principles 2013 from Steve Towers

CEMMethod Updated in 2013

CEMMethod_Jan2013 from Steve Towers

Social Media Voice: Are you using yours? Let's connect!

Consider these statistics:

• There were 175 million tweets sent from Twitter every day in 2012.
  
• There are 488 million users regularly using Facebook mobile.
• Fifty-six percent of customer tweets to companies are being ignored.
• Eighty percent of social media users prefer to connect with brands through Facebook.
• More than 5 million photos are uploaded to Instagram every day.
• Sixty-nine percent of online consumers who visit Pinterest have found an item they’ve bought or wanted to buy, compared with 40 percent of Facebook users.
• The Google +1 button is used 5 billion times per day.

Link with Steve: www.linkedin.com/in/stevetowers/
LinkedIn: http://bit.ly/joinbpgroup Twitter: http://twitter.com/stowers

2013-14 Upcoming conference appearances and KEYNOTES include:
> San Francisco, California - BPM Summit: http://www.bpmsummitusa.com/
> Orlando, Florida - Annual PEX Conference: http://www.pexweek.com/
> Davos, Switzerland - World Economic Forum: http://bit.ly/WorldEcoSummit/

BPM Summit USA takes over San Francisco!

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This update focuses on the upcoming BPM Summit in San Francisco in September. Apologies if you are not in the US, I will have some very good news for the rest of us next month. Meanwhile,

BPM Summit USA takes over San Francisco!

PEX Network recently conducted a survey with over 100 process and IT executives asking them what their top BPM challenges were. Then, they developed a conference agenda to help solve them.

The Business Process Management Summit (http://www.bpmsummitusa.com/BPGJuly) taking place in September 17th  - 20th in San Francisco, CA , is a BPM conference unlike any other. It brings together all of the necessary stakeholders from business, operations and IT in a vendor neutral environment to show you how to make outside-in, customer-centric BPM a reality for your organization.

And what’s more, the BP Group will attend the event with the Certified Process Professional Course designed for those seeking advanced professional skills in process management, process improvement, process alignment, customer centricity and innovation. Participants will be qualified as Certified Process Professionals.

With over 20 international experts, 5 cutting edge workshops and 15+ compelling case studies, this year’s Business Process Management Summit will provide you with the tools you need to enhance agility and drive breakthrough business performance.

To know more about the Summit and the CPP Training course view the event agenda here: http://bit.ly/13Lj1KI 

Looking forward to meeting you in September!

Steve Towers

San Francisco, September http://bit.ly/13Lj1KI (17-20 September)

Also,
Brisbane, Australia (next week) http://brisbanemasters2013.eventbrite.com/

Sydney, Australia, August 5-9 http://australiathewholedeal.eventbrite.com/

Dubai, UAE, August 18-22 http://uae2013.eventbrite.com/

Turning the Customer Experience into a Successful Customer Outcome

Are you a Smart or Stupid Company?

The Wisdom of Giving from Bruce Kasanoff

BPM Summit USA takes over San Francisco!

PEX Network recently conducted a survey with over 100 process and IT executives asking them what their top BPM challenges were. Then, they developed a conference agenda to help solve them.
The Business Process Management Summit (http://www.bpmsummitusa.com/BPGJuly) taking place in September 24th - 27th in San Francisco, CA , is a BPM conference unlike any other. It brings together all of the necessary stakeholders from business, operations and IT in a vendor neutral environment to show you how to make outside-in, customer-centric BPM a reality for your organization.

And what’s more, the BP Group will attend the event with the Certified Process Professional Course designed for those seeking advanced professional skills in process management, process improvement, process alignment, customer centricity and innovation. Participants will be qualified as Certified Process Professionals.

With over 20 international experts, 5 cutting edge workshops and 15+ compelling case studies, this year’s Business Process Management Summit will provide you with the tools you need to enhance agility and drive breakthrough business performance.

To know more about the Summit and the CPP Training course view the event agenda here: http://bit.ly/13Lj1KI
 
Looking forward to meeting you in September!

Steve Towers

Using LinkedIn across you business, network and life

If you use LinkedIn as part of your professional life this slideshare is a must:

A faberNovel Study: LinkedIn, the Serious Network. from faberNovel

Where is Steve this week?

South Africa. Land of opportunity. Promise for the future. A place for the young at heart who are helping to transform Africa.

This week it is Johannesburg with a very progressive group of people bringing education and life skills to a vital part of the economy.

What these guys do today influences all of us tomorrow.

Certified Process Professionals (BP Group CPP's) history - (Registration database available to all CPP's)

The original Professional qualifications were introduced in Straford on Avon in the UK in 1994. Evolving from Business Analysis and separate Senior Executive sessions several financial organizations received customized prototype sessions evolving into the introduction in 2003 in the USA of the Certified Process Professional Level 1 - Optimization, and CPP Level 2- Alignment.
In 2006 An additional CPP Level 3 was introduced - Innovation.


Since inception in 1992 the BPGroup has delivered Open and Inhouse programs. Inhouse enables an organization to train trainers to deliver under license the CPP program. This table is the growth of Open qualified people. As of June 2013 we estimate the complimentary number of Inhouse qualified (based on license use) exceeds 100,000 Certified Process Professionals.

The Certified Process Professional Master was introduced in 2007 to support CPP Levels 4 - Performance Management and Level 5 - Integration and IT.

Developed exclusively in progressive organizations the tools and techniques have been tried and tested before their incorporation into the CEMMethod.
Now deployed in 116 countries and internalized the CPP Master qualification is the industry strength recognition of the professional standing of CPP Masters.





Further evolution of the Certified Process Professional program was introduced in 2009 as CPP Levels 6 - Strategy, and CPP Level 7 - Leadership.

Based on next practice approaches in organizations such as Google, Zara, Apple, Zappos, Emirates, Ryan Air, Southwest Airlines, Gilead Sciences and many more.



In 2011 several of the organizations completing internal programs established in the last decade concluded the need for a specific session, CPP Level 8 - Execution.
Bringing the latest thinking and practice in developing and rolling out enterprise programs, especially in the context of the 21st century - digitization, customer centricity, market volatility etc. Case studies are reviewed, especially in the context of establishing Centers of Excellence.

You can review more information at www.certifiedprocessprofessional.com, www.bpgroup.org, www.successfulcustomeroutcomes.net