CPP Masters series 2014-15

http://www.bpgroup.org/certification-by-city.html

Steve Towers - books

I have written eight books and contributed to many more. You can access them from these links - will be added to as publication dates are confirmed.

2014 Q3 – Customer Experience Matters. Transcending NPS.

2014 Q2– Beyond Six Sigma, the next wave

(with  Dr. Morgan Jones)

2013 – The High Performance Organization
(with Dr. Samir Asaf)

2010 – Outside In. The secret of the 21^st centuries leading companies
http://amzn.to/1eRyOfJ

Steve Towers & John Corr
(BP Group President) outside
of UK's Prime Ministers residence
(Number 10 Downing St. London)

2006 - Customer Expectation Management: Success Without Exception
http://tinyurl.com/6cdo6e

2005 - Thrive!: How to Succeed in the Age of the Customer
http://tinyurl.com/5huun2

2005 - In Search of BPM Excellence (with Peter Fingar)
http://amzn.to/19OrOt3

1993 - An Executives Guide to BPR
http://tinyurl.com/6y2t9s

Steve Towers and what's new with Process, Performance and Customer Experience

Hi Steve Towers here, founder of the BP Group with this months update on all things process, performance and customer experience.

1.    New resources:
a.    Customer Experience Mapping with ABACUS – http://www.cxrating.com/cx_mapping_abacus.html
b.    CXRating CLOSED area – Slide show featuring the science of Customer Experience – apply here – http://www.cxrating.com

2.    Discussions of note – http://www.linkedin.com/groups/BP-Group-1062077

3.    Events Upcoming (limited places with discounts)
a.    San Francisco, California - BPM Summit: http://www.bpmsummitusa.com/
b.    Orlando, Florida - Annual PEX Conference: http://www.pexweek.com/
c.    Davos, Switzerland - World Economic Forum: http://bit.ly/WorldEcoSummit/

4.    Blogs – several useful resources per week http://www.successfulcustomeroutcomes.net

5.    Blogs – http;//www.bpcommunity.blogspot.com (new videos)

6.    New classes for 2014 – released next week.. Meanwhile Final classes for 2013: http://bit.ly/BPGroupCPP

Look forward to meeting in San Francisco, Orlando or Switzerland soon ☺
All the Very Best
Steve

Please feel free to connect:www.linkedin.com/in/stevetowers/

The Certified Process Professional overview

Thinking of signing up for the next level? Review the dynamic in this 4 minute video highlight :)
Then trip on down to review a class near you soon: http://www.bpgroup.org/certification-by-city.html

BP Group certified process professional overview from Steve Towers

Make your Customer Experience ROCK!

It doesn't matter if your company is 1 year old or 101 years old, you deliver a Customer Experience

Customer Experience is entirely controlled by process and process improvement efforts and is intrinsically linked to revenue and cost ...FACT.

Our unique process improvement methodology will grow your revenue, shrink your costs and make your customer experience ROCK all at the same time...FACT.

Don't believe us? Attend a training session risk free. We guarantee that you will never think about process improvement in the same way again after attending a training session with us...that's a 100% money back guarantee!

Become a Certified Process Professional Master with the BP Group and learn the secrets of how to make your company ROCK!

What have you got to lose, right? Just email me back with the words 'More Info' and we'll be in touch to tell you more. rachel.smith@bpgroup.org

Next training classes in:
Cape Town
Singapore
San Francisco
New York
Toronto
Jakarta
Brisbane
Denver



Rachel Smith
BP Group
and you have been for that entire time...FACT.
rachel.smith@bpgroup.org

Confidence. Performance. Progression.


Give us a call and learn more today!

+44 203 3030 894
STAY CONNECTED

              

Certified Process Professionals (BP Group CPP's) history - (Registration database available to all CPP's)

The original Professional qualifications were introduced in Straford on Avon in the UK in 1994. Evolving from Business Analysis and separate Senior Executive sessions several financial organizations received customized prototype sessions evolving into the introduction in 2003 in the USA of the Certified Process Professional Level 1 - Optimization, and CPP Level 2- Alignment.
In 2006 An additional CPP Level 3 was introduced - Innovation.


Since inception in 1992 the BPGroup has delivered Open and Inhouse programs. Inhouse enables an organization to train trainers to deliver under license the CPP program. This table is the growth of Open qualified people. As of June 2013 we estimate the complimentary number of Inhouse qualified (based on license use) exceeds 100,000 Certified Process Professionals.

The Certified Process Professional Master was introduced in 2007 to support CPP Levels 4 - Performance Management and Level 5 - Integration and IT.

Developed exclusively in progressive organizations the tools and techniques have been tried and tested before their incorporation into the CEMMethod.
Now deployed in 116 countries and internalized the CPP Master qualification is the industry strength recognition of the professional standing of CPP Masters.





Further evolution of the Certified Process Professional program was introduced in 2009 as CPP Levels 6 - Strategy, and CPP Level 7 - Leadership.

Based on next practice approaches in organizations such as Google, Zara, Apple, Zappos, Emirates, Ryan Air, Southwest Airlines, Gilead Sciences and many more.



In 2011 several of the organizations completing internal programs established in the last decade concluded the need for a specific session, CPP Level 8 - Execution.
Bringing the latest thinking and practice in developing and rolling out enterprise programs, especially in the context of the 21st century - digitization, customer centricity, market volatility etc. Case studies are reviewed, especially in the context of establishing Centers of Excellence.

You can review more information at www.certifiedprocessprofessional.com, www.bpgroup.org, www.successfulcustomeroutcomes.net 

BP Group partners offering the Certified Process Professional program

The BP Group is a not for profit, vendor independent professional organization (established in 1992) dedicated to the advancement of business process management concepts and its practices. With 20+ partners serving 100 countries serving more than 600 organizations we are a professional association led by seasoned experts, hands-on all levels thought leaders in business process and Outside-In transformation. In fact all our active coaches are in the field doing this stuff. If you are considering training individually or as a corporation you may wish to ask these the companies who claim credibility in the space these questions.

Established in 1992 and operating the CPP Open Program since 2006 we not have more than 25,000 testimonials) and we look forward to being of service for another three decades (at least!).
global certified process professionals. Additionally more than 120,000 are certified internally within their own organizations by coaches and trainers accredited to deliver the program. The testimonials speak for themselves (see
If you would like to review the partners click their links below.

To review the Open program for the next three months visit:
http://www.bpgroup.org/certification-by-city.html

If you would like to consider partnership and in doing grow your business visit: http://www.bpgroup.org/testimonials.html

The mission of the The BP Group is to engage in activities that promote the practice of business process transformation and change for business benefit. Through education and networking the BP Group continues to advance the field and to contribute to the skills and development of professionals who help their organizations directly meet the challenges of the 21st century through advanced process management aka Outside-In.

IQPC is an Accredited partner of the BP Group Certified Process Professional® program in the USA, Europe & South Africa

ACE is an Accredited partner of the BP Group Certified Process Professional® program with a global agreement

Silver Dart Group is an Accredited partner of the BP Group Certified Process Professional® program in North America

Innovate By Design is an Accredited global partner of the BP Group Certified Process Professional® program worldwide

NASSCOM is an Accredited partner of the BP Group

Marcus Evans is an Accredited partner of the BP Group Certified Process Professional® program in South East Asia

BIS Group is an Associate partner of the BP Group Certified Process Professional® program in Eastern Europe

Pinnacle is an Accredited partner of the BP Group Certified Process Professional® & CPP Master® program in South East Asia

Service Management University is an Accredited partner of the BP Group Certified Process Professional® program in North America

iCMGworld is an Accredited partner of the BP Group Certified Process Professional® program in the USA, Europe & South Africa, South America & Oceania

ITWeb is an Accredited partner of the BP Group Certified Process Professional® program in Southern Africa

ebtrac is an Accredited partner of the BP Group Certified Process Professional® & CPP Master® program in Saudi Arabia & the GCC

Improvement & Growth Consulting is an Accredited partner of the BP Group Certified Process Professional® program in Southern Africa

City Process Management is an Accredited partner of the BP Group Certified Process Professional® and CPP Master® program

ProcessTriage is an Accredited partner of the BP Group Certified Process Professional® program in North America

Paradigma is an Accredited partner of the BP Group Certified Process Professional® program in South America

Charterhouse Systems Associates is an Accredited partner of the BP Group Certified Process Professional® and CPP Master® program worldwide