Hi Steve Towers here, founder of the BP Group with this months update on all things process, performance and customer experience.
1. New resources:
a. Customer Experience Mapping with ABACUS – http://www.cxrating.com/cx_mapping_abacus.html
b. CXRating CLOSED area – Slide show featuring the science of Customer Experience – apply here – http://www.cxrating.com
2. Discussions of note – http://www.linkedin.com/groups/BP-Group-1062077
3. Events Upcoming (limited places with discounts)
a. San Francisco, California - BPM Summit: http://www.bpmsummitusa.com/
b. Orlando, Florida - Annual PEX Conference: http://www.pexweek.com/
c. Davos, Switzerland - World Economic Forum: http://bit.ly/WorldEcoSummit/
4. Blogs – several useful resources per week http://www.successfulcustomeroutcomes.net
5. Blogs – http;//www.bpcommunity.blogspot.com (new videos)
6. New classes for 2014 – released next week.. Meanwhile Final classes for 2013: http://bit.ly/BPGroupCPP
Look forward to meeting in San Francisco, Orlando or Switzerland soon ☺
All the Very Best
Steve
Please feel free to connect:www.linkedin.com/in/stevetowers/
1. New resources:
a. Customer Experience Mapping with ABACUS – http://www.cxrating.com/cx_mapping_abacus.html
b. CXRating CLOSED area – Slide show featuring the science of Customer Experience – apply here – http://www.cxrating.com
2. Discussions of note – http://www.linkedin.com/groups/BP-Group-1062077
3. Events Upcoming (limited places with discounts)
a. San Francisco, California - BPM Summit: http://www.bpmsummitusa.com/
b. Orlando, Florida - Annual PEX Conference: http://www.pexweek.com/
c. Davos, Switzerland - World Economic Forum: http://bit.ly/WorldEcoSummit/
4. Blogs – several useful resources per week http://www.successfulcustomeroutcomes.net
5. Blogs – http;//www.bpcommunity.blogspot.com (new videos)
6. New classes for 2014 – released next week.. Meanwhile Final classes for 2013: http://bit.ly/BPGroupCPP
Look forward to meeting in San Francisco, Orlando or Switzerland soon ☺
All the Very Best
Steve
Please feel free to connect:www.linkedin.com/in/stevetowers/
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi2_tlpCM9Kf15YR3lxj3DMZHIU342x0vWZzswEngkE3b5jO5y4jiqkU4o5uGue3LpGi-PYS-7NU9BTb8ygGomFJLC8qHhnXJdhBTNrRrODRZ071Mb5eBxvwx-p-UAq5g2-eXQxS48_yl3i/s400/BPGroup_Practical_Experience.jpg)
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