I have written eight books and contributed to many more. You can access them from these links - will be added to as publication dates are confirmed.
2014 Q3 – Customer Experience Matters.
Transcending NPS.
2014 Q2– Beyond Six Sigma, the next
wave
(with Dr. Morgan Jones)
2013 – The High Performance
Organization
(with Dr. Samir Asaf)
(with Dr. Samir Asaf)
2010 – Outside In. The secret of the 21st
centuries leading companies
http://amzn.to/1eRyOfJ
http://amzn.to/1eRyOfJ
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| Steve Towers & John Corr (BP Group President) outside of UK's Prime Ministers residence (Number 10 Downing St. London) |
2006 - Customer Expectation Management:
Success Without Exception
http://tinyurl.com/6cdo6e
2005 - Thrive!: How to Succeed in the Age of the Customer
http://tinyurl.com/5huun2
2005 - In Search of BPM Excellence (with Peter Fingar)
http://amzn.to/19OrOt3
1993 - An Executives Guide to BPR
http://tinyurl.com/6y2t9s
http://tinyurl.com/6cdo6e
2005 - Thrive!: How to Succeed in the Age of the Customer
http://tinyurl.com/5huun2
2005 - In Search of BPM Excellence (with Peter Fingar)
http://amzn.to/19OrOt3
1993 - An Executives Guide to BPR
http://tinyurl.com/6y2t9s
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