The Certified Process Professional 2012-13 program - the worlds leading BPM qualification
We have now announced full dates for 2012 and into 2013 for all eight levels.
If you are already qualified to
CPP Level II (CPP) you can progress to the CPP (Level 5) CPP Master, and if already a
CPP Master advance to CPP Level VIII (CPP Champion).
You may attend a refresher for the price of a coffee so do get in touch!
As always places go quickly so please book soon to ensure your place.
http://www.bpgroup.org/certification-by-city.html Ten Core Values - Zappos
How do you get people to align to Successful Customer Outcomes? There's a whole bunch of things however a main theme is the attitude, behaviour and culture within the organisation. here's how Zappos create the ecosystem for customer success.... (see if you can spot the CEO)
True Customer Centricity - Zappos
Lots of disucssion underway about the culture of truly customer centric organisations. This Zappos video gives you an insight :)
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