South Africa, Johannesburg - Workshop 31 May 2013 - The High Performance Organisation: Principles, Techniques & Methods for World-Class Performance

Click here to register your seat online now! Innovative processes in the face of disruptive technologies

Workshop 31 May 2013 - The High Performance Organisation: Principles, Techniques & Methods for World-Class Performance A hands-on workshop on the evolution to the high performance organisation All materials and toolkit provided electronically Certification: Certified process professional (CPP) OVERVIEW This premier, interactive workshop is designed for those seeking professional skills in understanding and building the High Performance Organisation (HPO) including process management, process improvement, process alignment and technology innovation. Uncover process improvement opportunities in just hours Identify actions that will reduce process inefficiency by 30% to 60% within 9 days of deployment Delight your Customers (making them your biggest advocates) through successful customer outcomes Innovate to compete, set the market trend and even dominate your industry Release significant costs, improve revenues and enhance service immediately A dynamic and comprehensive approach to creating and managing enterprise processes that delivers sustained high performance, encompassing the full range of management systems and practices. The content is based on the experiences of hundreds of companies and the BP Group networks ongoing research. The Certified Process Professional programme builds your competency in delivering these essential benefits in literally everything you do. Unleash the power of process in your organisation - book your seat today.

RESULTS Course attendees will learn: understand the progress and development of HPO as the driving force behind business success how to exploit HPO approaches for triple crown*benefits with sustained high performance link processes to successful customer outcomes and enterprise business goals and strategy coach and align people for performance, process management and customer centricity realign people systems for a process environment *triple crown enhancing customer service, reducing costs and improving revenue concurrently WHAT YOU GET An interactive workshop coached by a global thought leader Certification is testing and competency-based: ensuring you have the skills to deliver the HPO Online training package provides all the materials and testing post- event One years’ access to all the training system features and functions Simply the most advanced technique for developing the HPO Typically producing extraordinary improvement results in less than 90 days

WHAT IS THE HIGH PERFORMANCE ORGANISATION
High Performance Organisations (HPOs) are those that achieve and sustain industry leading financial and operational performance. We have conducted research on 350+ HPOs in the last 8 years, across the following sectors:
	retail		banking		investment banking
	telecom		information technology		software
	airlines		pharmaceuticals		energy
	automotive		chemicals		light manufacturing
	high-tech manufacturing
Many of our findings were expected, such as HPOs have a high level of customer and process focus. They are always on continuous improvement mode. They aspire to develop and execute strategies that deliver both short-term and long-term results. Many other things HPOs do well. No surprises there. However, we also found that there were many areas where improvements were difficult to bring forth, such as change management, high quality leadership, corporate citizenship, cycle-time, operational excellence, sustainability practices, employee motivation, and customer centricism. We explain these findings in terms of 1,000 Best Practices in our forthcoming book titled: The High Performance Organisation, to be published in 2013. The list of organisations we feature in the HPO book are presented below:
	Southwest Airlines		Intel		Tata Steel
	Singapore Airlines		Samsung Electronics		Hutchinson Whampoa
	BMW		Intuit		ExxonMobil
	Toyota Motor		Microsoft		Walt Disney
	Coca-Cola		Adobe Systems		BNP Paribas
	BASF		Oracle		HSBC Holdings
	DuPont		Johnson & Johnson		American Express
	DELL		Unilever		Berkshire Hathaway
	Apple		UPS		Banco Santander
	China Construction Bank		Mitsubishi Heavy Industries		Procter&Gamble
	Mizuho Financial Group		Virgin Media		Starbucks
	Nestlé		3M		Nike
	McDonald's		Amazon.com		Huawei Investment Holdings
	Marriott International		Pfizer		AT&T
	IBM		Novartis		Telefonica
	Google		British American Tobacco		Vodafone Group
	Robert Bosch		Inditex Group		Michelin

Certified Process Professional workshop (4 min video)

BP Group certified process professional overview from Steve Towers

BPM Certification - how to get the best available

Questions to ask people offering BPM Certification training:

1. Where have you done this?

2. What credentials can you claim in the community?

3. Who trained you originally in BPM and Outside In?

4. When did you start and who have you helped?

5. What references can you provide (at a CEO level) for the successes you have achieved?

6. Are any of your people published, and if so what and when?

7. What is the size of your network?

8. Are your trainings and courses accredited, and if so by whom?

9. Are you helping to develop the community? If so how?

10. Are the coaches trainers or actual doers (they are working actively the majority of the time across all levels (C Level to the front line) with people transforming their organizations?)

PS. Tell your colleagues they owe themselves the best to go with the most experienced, up to date, pragmatic, relevant and immediate training from the BP Group http://www.bpgroup.org

Review the coaches and their in depth practical hands on wisdom:
http://www.bpgroup.org/certification-by-city.html 

Download the BPM Certification app:
Apple version: http://bit.ly/12EFNCC
Android version: http://bit.ly/X0X4iw

Review the credentials: www.certifiedprocessprofessional.com

 

Pune CPP Masters April 2013

Sell Tickets Online through Eventbrite

NASSCOM Leaders in India

An excellent conference with more than a thousand delegates enjoying the best of global speakers.


You can review the details of the event over at NASSCOM -
however I did want to share one especially interesting talk on the theme of story telling, that video is below


Story telling through leadership

Outside In origins

The actual of origins of Outside-In thinking go way back into scientific management, and in fact Frederick Winslow Taylor "The first step in gaining control over an Organization is to know and understand the basic processes." (http://en.wikipedia.org/wiki/Frederick_Winslow_Taylor) whose discussions around efficiency directly involved the need to be quite specific about the deliverable in external terms. We now call that the Successful Customer Outcome with a set of metrics that underpins its definition.
 
Virgin Mobile were one of the first companies to truly venture into the territory as we now understand it. In the book (I must claim an interest) published in 2006 - Customer Expectation Management (Towers/Schurter) we tell the story of how they emerged, understood the needs of a 'new' customer, and accordingly after 2002-3 organized themselves around a set of principles quite different to any existing model. You can link to an article and the book from here http://bit.ly/8cYXhB

The phrase Outside-In has been used in marketing terminology (for instance I came across its use at Salford University, England when I was studying for a marketing diploma in 1983.) I don't think the sentiment is in anyway a new one however the rise of the Digital Consumer has really thrust Outside In into the limelight as an here and now pragmatic approach to aligning organizations for immediate and sustained success.

In terms of modern reading The Outside-In Corporation was authored by Barbara Bund was published in 2005-6 (see http://www.theoutsideincorporation.com/). Since that time several authors have added to the understanding including:

Interview Harvard Business Review with HBS Professor Ranjay Gulati (book review)	Video	http://bit.ly/RanjayOutside-In
Interview Wharton Business School with WBS Professor George Day (book review) Outside In Forrester Research (book 2012)	Video	http://bit.ly/WhartonGeorgeDay http://outsidein.forrester.com/

The BP Group pushes the CEMMethod(tm) as the means to the end (http://www.cemmethod.com) and it is a broadly accepted approach by people who have completed the BP Group CPP qualification since 2005-6.

So is there anything new really? What is certain the time for OI is here and now.

PS. New book, yet to be released (as of 14 Feb 2013) authored by Ram Charan, "Leading in uncertain times", has Outside In as a central theme.  You can link with Ram here.