Advanced BPM Casestudies
This months BP Group newsletter - see Process & Performance news June 2009- reviews the correlation between brand value and whether organisations are Outside-in 4th wave process businesses.
Two of the high flyers in the top twenty are actively designing the process model to become progressively more customer centric with one already having a pedigree as process thinkers (albeit inside-out) Toyota and the other, from a greenfield start less than a decade ago, Virgin Mobile.
Here we showcase the two organisations and contrast how, despite very different starting points they are converging on the same place - the customer. Everything they are doing is being progressively linked to successful customer outcomes and in Virgins example includes the thinking that goes into the processes of the pricing strategy. With Toyota it is how your evolve from Lean into the 21st century reality of the auto industry.
BP Group linked-in members can access the case studies here - http://bit.ly/bPU9H
Two of the high flyers in the top twenty are actively designing the process model to become progressively more customer centric with one already having a pedigree as process thinkers (albeit inside-out) Toyota and the other, from a greenfield start less than a decade ago, Virgin Mobile.
Here we showcase the two organisations and contrast how, despite very different starting points they are converging on the same place - the customer. Everything they are doing is being progressively linked to successful customer outcomes and in Virgins example includes the thinking that goes into the processes of the pricing strategy. With Toyota it is how your evolve from Lean into the 21st century reality of the auto industry.
BP Group linked-in members can access the case studies here - http://bit.ly/bPU9H
BP Community Resources - what you need when you need it!
A jump point for Business Process resources from the BP Community
Articles
http://successfuloutcomes.blogspot.com – Articles on the theme of Outside-In
http://bpcommunity.blogspot.com – BPM, Classic and 4th Wave
Presentations
Slideshare location http://bit.ly/yqHmN – Access several case studies and Research
Latest Newsletter
Weekly – Latest issue http://bit.ly/18noDt – Links to the latest in the BP community
Monthly – May 2009 http://bit.ly/UNfyX – Featured article, videos, webinars and conference news
Business Process Professional training (now in its 14th year)
http://www.businessprocessprofessional.com
2009 Webinar Series
http://www.bpgroup.org
Group Management
Contact for anything!
Steve Towers – http://bit.ly/1anU6Q and email: steve.towers@bpgroup.org (Colorado)
John Corr – http://bit.ly/IWatW Director at AlixPartners (London)
David Mottershead – http://bit.ly/jKf3N VP Business Development at Creative Digital Technology (Australia)
Erika Westbay - Program Director, BPM at The Nature Conservancy (Washington DC)
Stephane Haelterman – http://bit.ly/bqmli Senior SAP Business Workflow Expert (Belgium)
Discussions
Post a new one http://bit.ly/112xQE and Read the Latest
Articles
http://successfuloutcomes.blogspot.com – Articles on the theme of Outside-In
http://bpcommunity.blogspot.com – BPM, Classic and 4th Wave
Presentations
Slideshare location http://bit.ly/yqHmN – Access several case studies and Research
Latest Newsletter
Weekly – Latest issue http://bit.ly/18noDt – Links to the latest in the BP community
Monthly – May 2009 http://bit.ly/UNfyX – Featured article, videos, webinars and conference news
Business Process Professional training (now in its 14th year)
http://www.businessprocessprofessional.com
2009 Webinar Series
http://www.bpgroup.org
Group Management
Contact for anything!
Steve Towers – http://bit.ly/1anU6Q and email: steve.towers@bpgroup.org (Colorado)
John Corr – http://bit.ly/IWatW Director at AlixPartners (London)
David Mottershead – http://bit.ly/jKf3N VP Business Development at Creative Digital Technology (Australia)
Erika Westbay - Program Director, BPM at The Nature Conservancy (Washington DC)
Stephane Haelterman – http://bit.ly/bqmli Senior SAP Business Workflow Expert (Belgium)
Discussions
Post a new one http://bit.ly/112xQE and Read the Latest
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