BP Community

BPGroup Mid June Update

*** Dedicated to the Certified Process Professional® ***
http://linkd.in/CertifiedProcessProfessional
Link with Steve Towers: http://bit.ly/SteveTowersLink

New Resources | Details in the LinkedIn Closed User Areas - includes new guides, new webinar, handouts, and presentation materials

Certified Process Professional: http://linkd.in/CertifiedProcessProfessional
Certified Process Professional Master: http://linkd.in/jrrbnm

Latest Popular Discussions:

How many processes are there in one company?
This may sound like a stupid question.... Thomas Olbrich
http://linkd.in/kWbuSW

Food for thought part 2: Dutch Railroad Company (NS) announced that they will stop selling the paper ticket
At the moment Dutch public transportation.. Saudia Mohamed
http://linkd.in/kwdDPy

Can Outside-In Really Work in Heavily Regulated Industries?
A new study by McKinsey & Company... Michael Adcock
http://linkd.in/mEYzzZ

RE-ATTEND TRAINING FOR FREE
Do remember you can attend CPP12 refreshers at any of the upcoming business process professional
programme at www.bp2010.com (now on ALL continents).
If you wish to progress to CPP Master (CPP Level 345) there's also a special discount knocking 100% off all CPP12 sessions
Contact our Sales Team on +44 2081 333 509, or email them on
csa@bpgroup.org

Ciao,
Steve

Fourteen in 3 months:
Upcoming Certified Process Professional & CPP Masters programme (www.bp2010.com)

*** AUSTRALIA ***
Sydney, Australia - Coach, Steve Towers     July 4-8
Brisbane, Australia - Coach, David Mottershead     July 25-29
Perth, Australia - Coach, David Mottershead     Aug 8-12

*** INDIA ***
Delhi - Coach, Steve Towers            July 18-19
Mumbai - Coach, Steve Towers            Jul 21-22
Bangalore - Coach, Steve Towers            Jul 25-26

*** NORTH AMERICA ***
Denver - Coach, Steve Towers            Aug 22-26
San Francisco - Coach, Charles Bennett        Aug 22-26
Boston - Coach, Charles Bennett            Aug 29-Sep 2

*** EUROPE ***
Riga,
Stockholm, Sweden - Coach, Martina Beck-Friis    Sep 5-9
Helsinki, Finland - Coach, Janne Ohtonen    Sep 8-9
Tallinn, - Coach, Janne Ohtonen            Sep 12-13

London, UK - Coach, Steve Towers        Sep 19-23

Business Process - News, Articles, Videos and Discussions UPDATE

* 2011 GLOBAL Certification & Training programme* NEW GEO REGISTRATION SYSTEM * http://www.bp2010.com

> Apple - another record busting quarter
> Have your Enterprise BPM, BPM, Lean and/or Six Sigma projects delivered their expected outcomes?
> Process Governance - the CEMMethod ORCA framework
> Is it ever correct to ignore a customer, even if he/she is rude and irate?
> Management Guru's - a quick guide with audio and scripts
> Are we as Customer Centric as we think?
> VIDEO interview - Outside-In
> Whitepaper: Executives Guide - Creating Happy Customers. | David Mottershead

BPGroup (est 1992. 50,000+ members - 6,800+ on LinkedIn est. Oct 2008.)
Reflecting the growth and interest in all things process

The BP Group are Sponsors of the Business Process Professional® pathway
- http://www.businessprocessprofessional.com

** VIDEO **
Janne Ohtonen (Affecto University, Finland) interviews Steve Towers
http://linkd.in/OutsideInTheInterview

** Top DISCUSSIONS **

Have your Enterprise BPM, BPM, Lean and/or Six Sigma projects delivered their expected outcomes?
David Mottershead | http://linkd.in/LeanSixSigmaBPM

Process Governance - the CEMMethod ORCA framework
BP Group | http://bit.ly/BPG_ORCA_2011

Is it ever correct to ignore a customer, even if he/she is rude and irate?
Jennifer van Wyk | http://linkd.in/IgnoreCustomers

Management Guru's - a quick guide with audio and scripts
BP Group | http://linkd.in/ManagementGurus

Operational KPIs or Strategic KPIs? Which should be adopted to achieve An Organization's Objectives?
Saif Gharaybeh | http://linkd.in/Operational_KPIs

Are we as Customer Centric as we think?
Martina Beck-Friis | http://linkd.in/CustomerCentric

** Whitepaper **
Executives Guide - Creating Happy Customers. | David Mottershead
- http://linkd.in/OI_Customers

** 2011 GLOBAL Certification & Training programme**
* NEW GEO REGISTRATION SYSTEM *
- http://www.bp2010.com

Cheers, Steve Towers, BP Group Founder

BIG thanks to the BP Group Advisors, Managers & Sundowner Directors including:
John Corr | Sunil Dutt Jha | Charles Bennett | David Mottershead | Martina Beck-Friss |
Erika Westbay | Janne Ohtonen | Nick Harvard | Stephane Haelterman | Paul Bailey |
Mark Barnett | Steve Melville | Stephen Nicholson | Marjolein Towler | Jennifer van Wyk (South Africa) | James Dodkins | Phillipa Towers |
See them at http://www.oibpm.com |

BPGroup New Update - April 2011

Videos - Whitepapers - FREE resources - Global Thought Leaders ... and much more

> Apple - another record busting quarter
> Have your Enterprise BPM, BPM, Lean and/or Six Sigma projects delivered their expected outcomes?
> Process Governance - the CEMMethod ORCA framework
> Is it ever correct to ignore a customer, even if he/she is rude and irate?
> Management Guru's - a quick guide with audio and scripts
> Are we as Customer Centric as we think?
> VIDEO interview - Outside-In
> Whitepaper: Executives Guide - Creating Happy Customers

BPGroup (est 1992. 50,000+ members - 6,500+ on LinkedIn est. Oct 2008.)
Reflecting the growth and interest in all things process

The BP Group are Sponsors of the Business Process Professional® pathway
- http://www.businessprocessprofessional.com

** VIDEO **
Janne Ohtonen (Affecto University, Finland) interviews Steve Towers
http://linkd.in/OutsideInTheInterview

** Top DISCUSSIONS **

Have your Enterprise BPM, BPM, Lean and/or Six Sigma projects delivered their expected outcomes?
David Mottershead | http://linkd.in/LeanSixSigmaBPM

Process Governance - the CEMMethod ORCA framework
BP Group | http://bit.ly/BPG_ORCA_2011

Is it ever correct to ignore a customer, even if he/she is rude and irate?
Jennifer van Wyk | http://linkd.in/IgnoreCustomers

Management Guru's - a quick guide with audio and scripts
BP Group | http://linkd.in/ManagementGurus

Operational KPIs or Strategic KPIs? Which should be adopted to achieve An Organization's Objectives?
Saif Gharaybeh | http://linkd.in/Operational_KPIs

Are we as Customer Centric as we think?
Martina Beck-Friis | http://linkd.in/CustomerCentric

** Whitepaper **
Executives Guide - Creating Happy Customers. | David Mottershead
- http://linkd.in/OI_Customers

** 2011 GLOBAL Certification & Training programme**
* NEW GEO REGISTRATION SYSTEM *
- http://www.bp2010.com

Cheers, Steve Towers, BP Group Founder

BIG thanks to the BP Group Advisors, Managers & Sundowner Directors including:
John Corr | Sunil Dutt Jha | Charles Bennett | David Mottershead | Martina Beck-Friss |
Erika Westbay | Janne Ohtonen | Nick Harvard | Stephane Haelterman | Paul Bailey |
Mark Barnett | Steve Melville | Stephen Nicholson | Marjolein Towler | Jennifer van Wyk (South Africa) |
See them at http://www.oibpm.com |

If you have trouble viewing this page, please Click Here.

Don't miss next months Five Day CPP Professional® & Master® class in Denmark and Norway with the BPGroup and Martina Beck-Friis.

Join Martina Beck-Friis for the next Certified Process Professional & Master® Class in Oslo 9-13 May, and Copenhagen 23-27 May, where Martina will personally walk you through each stage of CPP Levels 1, 2, 3, 4 & 5 in the Certified Process Professional® and Masters® programme. You will gain access to the latest techniques and approaches for linking process to Successful Customer Outcomes and winning the Triple Crown.

Learn to improve your performance from financial, customer, internal, learning, and growth perspectives.

Download the Brochure

Nine out of ten organisations fail to deliver the process promise - be one that succeeds!

Why Attend?

Participate in an exclusive program taught directly by an expert In Enterprise BPM and Outside-In, Martina Beck-Friis
Educate yourself in the latest thinking on process, successful customer outcomes and performance management
Experience a comprehensive and pragmatic combination of both methodology and application
Have your process approach* evaluated FREE

This exclusive event will also include:

An optional, full day online interactive webinar, focused on the key areas organisations struggle with the most
Next Practice Case Studies from 21^st century global leading corporations. Learn and practice their secrets of success.
An open discussion forum where you will have the opportunity to ask questions during and post event directly of Steve Towers

Review the content and then Register:

We look forward to seeing you in Copenhagen or Oslo!

Jane Thomas,

Operations and Marketing,

BPGroup.

P.S. Your enrolment includes a FREE membership in the Certified Process Professional & Masters™ community, the official BPGroup online site where you can keep your learning current, and gain access to a closed group with advanced process management best practices, and network with your peers.

Interested in Group and Team Discounts?

Contact: Jane Thomas

+44 203 286 4248

jane.thomas@bpgroup.org

Priority Code: MASTERS

Produced By

BP Group

Advancing BPM Outside-In^{TM

Transforming the planet one person, one process, one organisation at a time}

* FREE PROCESS EVALUATION

If you register for the Class we will send you details of how to access your FREE process evaluation. Confidential and discrete Steve will personally review your situation and provide written guidance and suggesstions to optimise your process projects and programmes.

http://bit.ly/joinbpgroup

Join the BP Group on LinkedIn and receive the complimentary monthly newsletter and gain access to online information featuring Outside-In, Enterprise BPM and everything process. We have special interest groups exploring many strands of process and enterprise change, performance management best practices, upcoming conferences and training events worldwide, and commentary from BP Group’s thought leaders.

Thank you once again for a splendid workshop. I can assure you, your teachings will
personally help me add more value to my organization.

Shahid Osmani DBA (Business & IT), CPP®

Quality Expert – Strategy & Corporate Excellence Dept. Dubai Customs

The event was a stupendous success, you were just brilliant,

with excellent valuable insights on customer experience transformation through process innovation!

Vijayalakshmi P.S, Global Practice Head,

BPM Consulting & Solutions, Wipro

The detail was very relevant and extremely well presented.

Paul Botes,
Standard Bank

Martina recently coached the Sweden CPP Masters and heads the BP Group's coaching team in Scandinavia.

ADDED BONUS!

Register for this 3-Day

Programme and receive Steve Towers new book “Outside-In The Secrets of the 21^st century leading companies”

FREE!

Location Information

*Mention you are attending the Martina Beck-Friis BPGroup

Professionaland Master Class

In Association With

Join the Certified Process Masters Group Register now for the premier community of Master practitioners seeking to deliver process transformation through Enterprise and Advanced BPM. Learn best practices, participate in peer networking, and hear commentary from BP Group's thought leaders.

New Certified Process Professional Masters® in South Africa, Australia, New Zealand and Singapore

The Certified Process Professional® programme has welcomed an additional sixty eight CPP Masters® across South Africa, Australia, New Zealand and Singapore.

Completing an extensive programme involving hands-on practical exposure to current case studies, integration of new Enterprise BPM techniques, the application of the CEMMethod®, linking of performance management and process excellence, and process maturity models.
In the last 5 years more than 12,000 Certified Process Professionals have qualified in the original and most advanced Business Process Management in the world. You can review the next venues and dates at www.bp2010.com

Welcome to the new CPP Masters – may you and your organisations thrive Outside-In! You can review the latest CPP Masters from www.oibpm.com

BP Group Certified Process Professional® - March-July 2011


			Key: Open for Booking

Mar 28-29	Zurich	CPP12 Professional	Mar 7-8	Wellington	CPP12 Professional
Mar 31-1	Munich	CPP12 Professional	Mar 9-11	Wellington	CPP345 Master
Apr 7-8	London	CPP12 Professional	Mar 21-22	Singapore	CPP12 Professional
May 2-3	Oslo	CPP12 Professional	Mar 23-25	Singapore	CPP345 Master
May 4-6	Oslo	CPP345 Master	Apr 11-12	Shangai	CPP12 Professional
May 9-10	London	CPP12 Professional	Apr 14-15	Beijing	CPP12 Professional
May 11-13	London	CPP345 Master	Apr 18-19	Seoul	CPP12 Professional
May 12-13	Dublin	CPP12 Professional	Apr 21-22	Tokyo	CPP12 Professional
May 23-24	Copenhagen	CPP12 Professional	May 9-10	Brisbane	CPP12 Professional
May 25-27	Copenhagen	CPP345 Master	May 11-13	Brisbane	CPP345 Master
Jun 6-7	Stockholm	CPP12 Professional	May 17-18	Sydney	CPP12 Professional
Jun 8-10	Stockholm	CPP345 Master	May 19-21	Sydney	CPP345 Master
Jun 13-14	Amsterdam	CPP12 Professional	May 19-20	Melbourne	CPP12 Professional
Jun 15-17	Amsterdam	CPP345 Master	May 23-24	Brisbane	CPP12 Professional
Jun 22-23	Edinburgh	CPP12 Professional	May 26-27	Wellington	CPP12 Professional
			May 30-31	Melbourne	CPP12 Professional
			Jun 1-3	Melbourne	CPP345 Master
			Jun 20-21	Manila	CPP12 Professional



Mar 21-22	Buenos Aires	CPP12 Professional	Apr 2-3	Riyadh	CPP12 Professional
Mar 24-25	Sao Paulo	CPP12 Professional	Apr 4-6	Riyadh	CPP345 Master
			Apr 17-18	Dubai	CPP12 Professional
			May 29-30	Dubai	CPP12 Professional
			May 31- Jun 2	Dubai	CPP345 Master

Mar 3-4	Orlando	CPP12 Professional	Mar 7-8	Joberg	CPP12 Professional
Mar 7-8	San Francisco	CPP12 Professional	Mar 10-11	Cape Town	CPP12 Professional
Mar 10-11	San Diego	CPP12 Professional	Mar 14-17	Cape Town	CPP1234 Master
			Jun 27-28	Joberg	CPP12 Professional
			Jun 29-Jul 1	Joberg	CPP345 Master

Jul 18-19	Delhi	CPP12 Professional
Jul 21-22	Mumbai	CPP12 Professional
Jul 25-26	Bangalore	CPP12 Professional
			Inhouse Programme? GET IN TOUCH

BP Group Update - 18th Annual Conference arrives in London and some!

Newsletter | Sales Outside-In | What is End to End? | Dumb Stuff | CaseStudy |
18th Annual Conference! | New Classes & Registration System |

BPGroup (est 1992. 46,000+ members - 6,000+ on LinkedIn est. Oct 2008.)
Reflecting the growth and interest in all things process

The BP Group are Sponsors of the Business Process Professional® pathway
- http://www.businessprocessprofessional.com

** Article **
Outside-In Sales by Jay Dodkins
- http://bit.ly/SalesOutsideIn

BP Group 18th Annual CONFERENCE Heads-up | Book your diary in London, April 4-8
Awards, Casestudies and networking
- http://bit.ly/BPG18_UK

** Top DISSCUSSIONS **
What do we mean when we say End to End?
- http://linkd.in/End2EndOutsideIn

Why do organisations insist on doing dumb stuff?
- http://linkd.in/frHg1o

Visit the Managers Favourites
- http://linkd.in/ek2sQt

Are corporate silo's like castles?
- http://linkd.in/ProcessSilos (Karl Walter Keirstead)

Outside-in at Trader Joes
- http://linkd.in/ProcessTraderJoes (thanks to Patrick Ryder)

** 2011 Certification & Training programme**
* NEW GEO REGISTRATION SYSTEM *
- http://www.bp2010.com

Cheers, Steve Towers, BP Group Founder

BIG thanks to the BP Group Advisors, Managers & Sundowner Directors including:
John Corr | Sunil Dutt Jha | Charles Bennett | David Mottershead | Martina Beck-Friss |
Erika Westbay | Janne Ohtonen | Nick Harvard | Stephane Haelterman | Paul Bailey |
Mark Barnett | Steve Melville | Stephen Nicholson | Marjolein Towler | Jennifer van Wyk (South Africa) |
See them at http:://www.oibpm.com |

Certified Process Professional - New cities - 40 sessions in 3 months!

Date	Location	CPP Level
Feb 3	WEBINAR CEMMethod® III	X	X	X	X	X - 40
Jan 31-Feb 4	BRISBANE IN SESSION	1	2	3	4	5
Feb 3-4	Stockholm - IN SESSION	1	2	3	4	5
Feb 7-11	SWEDEN MASTERS - closing	1	2	3	4	5
Feb 14-15	Perth, AUS - closing	1	2	3	4	5
Feb 16-18	PERTH MASTERS - closing	1	2	3	4	5
Feb-March	USA PROFESSIONALS - SIX CITIES	1	2	3	4	5
Feb 28-Mar 1	Melbourne, AUS	1	2	3	4	5
Feb 28-Mar 1	Chicago, USA	1	2	3	4	5
Mar 3-4	Orlando, USA	1	2	3	4	5
Mar 2-4	MELBOURNE MASTERS, AUS	1	2	3	4	5
Mar 7-8	San Francisco, USA	1	2	3	4	5
Mar 7-8	Joberg, SOUTH AFRICA	1	2	3	4	5
Mar 7-8	Wellington, NZ	1	2	3	4	5
Mar 9-11	WELLINGTON MASTERS, NZ	1	2	3	4	5
Mar 10-11	San Diego, USA	1	2	3	4	5
Mar 10-11	Cape Town, SOUTH AFRICA	1	2	3	4	5
Mar 14-17	Cape Town MASTERS, RSA	1	2	3	4	5
Mar 21-22	Buenos Aires, ARGENTINA	1	2	3	4	5
Mar 24-25	Sao Paulo, BRAZIL	1	2	3	4	5
Mar 21-22	Singapore	1	2	3	4	5
Mar 23-25	SINGAPORE MASTERS	1	2	3	4	5
Mar 28-29	Zurich, SWITZERLAND	1	2	3	4	5
Mar 31-Apr 1	Munich, GERMANY	1	2	3	4	5
Apr 2-3	Riyadh, SAUDI ARABIA	1	2	3	4	5
Apr 4-6	RIYADH MASTERS	1	2	3	4	5
Apr 4-8	* PROFIT THRU PROCESS *	X	X	X	X	X
Apr 10-11	Dubai, UAE	1	2	3	4	5
Apr 12-14	DUBAI MASTERS	1	2	3	4	5
May 9-13	LONDON PRO & MASTERS	1	2	3	4	5
May 9-13	BRISBANE PRO & MASTERS	1	2	3	4	5
May 16-18	Sydney, AUS	1	2	3	4	5
May 19-20	SYDNEY MASTERS	1	1	2	4	5
May 30-31	Melbourne, AUS	1	2	3	4	5
Jun 1 - 3	MELBOURNE MASTERS	1	2	3	4	5
Jun 13-17	AMSTERDAM PRO & MASTERS	1	2	3	4	5
Jun 27-28	Joberg, SOUTH AFRICA	1	2	3	4	5
Jun 29-Jul 1	Joberg SOUTH AFRICA MASTERS	1	2	3	4	5
BY REQUEST	IN-HOUSE ( brochure)	1	2	3	4	5