Complexity is the result of lack of alignment to customer success (Part 1 of 4)

This one running over at Successful Outcomes :-)

There is no excuse for complexity. It is a consequence of muddled thinking and a lack of understanding of the true goal of the organisation, which is creating Successful Customer Outcomes.

Complexity has developed as organisations have added new routes to market, new ways of delivering service, new enterprise IT systems and a myriad of improvement approaches. Each internal functional specialism has developed a mindset to optimise their part of the organisation.... for the full article go

Part Two Next Week

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