Migrating from inside-out to Outside-in - the customer is the boss

Strategy: beyond advertising

View SlideShare document or Upload your own. (tags: strategy zeusjones)

Recent Conference Presentations

BPM - developing the Internal Skillset | View | Upload your own
BPM - Bridging the Business IT Gap | View | Upload your own
BPM - How to Succeed | View | Upload your own
BPM and the Balanced Scorecard | View | Upload your own

The CEMMethod

Here's the latest overview of the Advanced BPM approach

Cem Method Advanced Bpm

View SlideShare presentation or Upload your own. (tags: towers cem)

New Book underway

Participation required...
We are on target for the next book and are now seeking contributions from interested folks who feel capable of answering a range of easy questions related to Moments of Truth, Successful Customer Outcomes and Expectations. If you wish to participate, and of course receive acknowledgement for your contribution, then let me know at groundbreak@ bpgroup.org . I will then explain more ;-)

Regards
Steve

Previous Books:
2006 - Customer Expectation Management: Success Without Exception
http://tinyurl.com/6cdo6e

2005 - Thrive!: How to Succeed in the Age of the Customer
http://tinyurl.com/5huun2

2005 - In Search of BPM Excellence
http://tinyurl.com/6cdo6e

1994 - An Executives Guide to BPR
http://tinyurl.com/6y2t9s