WHAT IS THE HIGH PERFORMANCE ORGANISATION

WHAT IS THE HIGH PERFORMANCE ORGANISATION
High Performance Organisations (HPOs) are those that achieve and sustain industry leading financial and operational performance. We have conducted research on 350+ HPOs in the last 8 years, across the following sectors:
	retail		banking		investment banking
	telecom		information technology		software
	airlines		pharmaceuticals		energy
	automotive		chemicals		light manufacturing
	high-tech manufacturing
Many of our findings were expected, such as HPOs have a high level of customer and process focus. They are always on continuous improvement mode. They aspire to develop and execute strategies that deliver both short-term and long-term results. Many other things HPOs do well. No surprises there. However, we also found that there were many areas where improvements were difficult to bring forth, such as change management, high quality leadership, corporate citizenship, cycle-time, operational excellence, sustainability practices, employee motivation, and customer centricism. We explain these findings in terms of 1,000 Best Practices in our forthcoming book titled: The High Performance Organisation, to be published in 2013. The list of organisations we feature in the HPO book are presented below:
	Southwest Airlines		Intel		Tata Steel
	Singapore Airlines		Samsung Electronics		Hutchinson Whampoa
	BMW		Intuit		ExxonMobil
	Toyota Motor		Microsoft		Walt Disney
	Coca-Cola		Adobe Systems		BNP Paribas
	BASF		Oracle		HSBC Holdings
	DuPont		Johnson & Johnson		American Express
	DELL		Unilever		Berkshire Hathaway
	Apple		UPS		Banco Santander
	China Construction Bank		Mitsubishi Heavy Industries		Procter&Gamble
	Mizuho Financial Group		Virgin Media		Starbucks
	Nestlé		3M		Nike
	McDonald's		Amazon.com		Huawei Investment Holdings
	Marriott International		Pfizer		AT&T
	IBM		Novartis		Telefonica
	Google		British American Tobacco		Vodafone Group
	Robert Bosch		Inditex Group		Michelin