BPM in the Front Line - presentation

Havana Abid is one of the UK's top Operations Directors. With a reputation for no nonsense Havana's story of how one UK bank weathered the Global Financial Crisis is an example to us all.

BPM News Update

New Presentations | Popular Articles | Conference Appearances by Group members | Event discounts | Contact details & sub-Groups

BP Group Metrics:
Members: 2,700
Discussions: 283 (Each Month)
Subgroups: 4 - Most Active 'Outside-In'

Features two new presentations and lively debate as the BPM conference season kicks-off

Presentations/Discussions underway this week

Most recent:
The journey to Outside-In - presented in Chicago last week

What I really love about BPM is...

Lean Six Sigma RIP?

Who is the customer? Sounds like a simple question and there should be an equally simple answer.
But maybe it is not quite so simple.

Research Implications of Outside-In models

Isolating processes from business strategy

Moments of Truth - an update - presented in Perth, Australia last week

Fast links to key BPM resources
- http://bit.ly/Hd1pB
Please visit http://successfuloutcomes.blogspot.com for indepth articles.

Do you need Business Process Management, Certification or Coaching Support?
Visit http://www.bp2009.com for the program or
learn more at http://www.businessprocessprofessional.com

NOTE: London (November 1-5) EARLY BIRD EXPIRES this week (Certified Process Professional Levels 1-5)
See - http://londonbpp.eventbrite.com/


Recommended Conferences for BP Group Participants (January 2010) - http://bit.ly/w2JWW
Features BP Group members speaking
Dick Lee - High Yield Methods
Erika Westbay - Nature Conservancy
Steve Towers - BP Group
Paul Pennanen - Amerisure
Mark Barnett - Bank of America


Warm Regards,

Steven Towers, Process Evangelist, Founder BP Group

Skype: chessfiend2

Steve Towers – Group Controller and the Business Process Professional subgroup

Also on twitter – http://www.twitter.com/stowers
Connect directly - http://bit.ly/11txOl and if you need an email use steve.towers@bpgroup.org

Dick Lee (US) – Group Manager and the Outside-In Process subgroup

Janne Ohtonen (Finland) - Group Manager and the Research & Study subgroup

John Corr (UK) – Group Manager and the Advanced Process Management subgroup

St├ęphane Haelterman (Belgium) – Group Manager

David Mottershead (Australia) – Group Manager

Erika Westbay (US) – Group Manager

Moments of Truth - Latest perspectives

Delivered in Perth, September 2009

Zara is advancing online

Zara the high street Spanish brand of clothes, and the spearhead of Inditex, the Spanish fashion group which is the largest of its kind in Europe and one of the biggest it the world, is going to sell its clothes online from winter 2010 initially in major European countries followed by worldwide Zara markets.

Inditex opened 166 more outlets mainly in the rapidly growing Chinese and Indian markets and the sales 7.0 percent to 4.86 billion euros in the last six months.

The move online is seen has further strengthening its global leadership and is in accordance with its 'Outside-In' approach. Developing and managing customer expectations has always been high on the Zara agenda however technology is very much seen as a compliment to its business model, rather than a critical element. Recent figures suggest that more than 80% of their customer base in the U.S. and Europe are 'internet savvy' so now is the time to make the move to also dominate the online space.

Zara do not have it all their own way - rivals Sweden’s H&M (also an Outside-In company), and Gap Inc. of the US are persuing the leaders aggressively, so upping the game is appropriate. After all customers are a fickle bunch and the need to further develop the proposition in the shopping malls and online is pressing.

Moments of Truth - a presentation from Perth, Australia - Business Analysis World

We have updated the Moments of Truth overview in the context of the latest Business Analysis World conference in Perth, just completed.

You can access the presentation from this link

For more on the CEMMethod(tm) visit

For more on becoming qualified as a Certifed Process Professional visit

Join the discussions on the BP Group Linkedin area at

BP Group Annual Survey 2009

Here's the Press Release snipper from earlier today:

Annual Survey

The BP Group 17th Annual Process & Performance survey is underway! There are just eight key questions which take approx 5-10 minutes to complete.

The 2008 survey was completed by more than 6,000 business process professionals and this year we hope you will join for what has become the most authoritative and independent survey concerning Business Process in all its forms.

Naturally the results are of great interest to all of us operating in the business process space and in addition to sharing the complete survey with all participants we have received support and endorsement from major conference organisers including IQPC, IIR, BAI, iCMG.
We will be using those forums to share summary publication of the ongoing results and final survey. If you would also like to participate in the ongoing results webinar series please let us know and we will include you in the invites.

These include (discounts for BP Group members)
• Perth, Australia (September) - BAI Annual Symposium
• Chicago, US (September) - IQPC 5th Annual Process Excellence Week for the Service & Transactional World
• London, UK (September) - IQPC BPE in Finance
• Sydney, Australia (October) - iCMG Enterprise Architecture World 2009
• Frankfurt, Germany (December) - 8th IIR Business Process Management Forum
• Buena Vista, Florida (January 2010) - FINAL RESULTS - 11th IQPC Lean Six Sigma and Process Improvement

Annual Survey