The Successful Customer Outcome - Illusion or Practical toolkit?

Einstein pointed out "We cannot solve our problems with the same thinking we used when we created them." and that is central to todays challenge.

Accordingly we advocate using the Successful Customer Outcome (SCO) Mapping approach which goes beyond accepted wisdom and begins the process of linking EVERYTHING to the SCO. It is an easy to use technique that creates specific measurable outcomes at a personal. process and business level.

We include the SCO Mapping approach in CPP Level 2 ( ) however if anyone wishes to review, discuss and participate we're hosting a free to attend webinar on April 15 -
Join here

BP Group Weekly news includes IMMEDIATE webinar, Outside-In software announcements and 2010 launch of the BP Group Sundowners.

Latest news items including new webinar, new Outside-In software, top discussions and establishment of the BP Group sundowners. Now 3,500+ members on LinkedIn - see the update here -