BPGroup New Update - April 2011

Videos - Whitepapers - FREE resources - Global Thought Leaders ... and much more

> Apple - another record busting quarter
> Have your Enterprise BPM, BPM, Lean and/or Six Sigma projects delivered their expected outcomes?
> Process Governance - the CEMMethod ORCA framework
> Is it ever correct to ignore a customer, even if he/she is rude and irate?
> Management Guru's - a quick guide with audio and scripts
> Are we as Customer Centric as we think?
> VIDEO interview - Outside-In
> Whitepaper: Executives Guide - Creating Happy Customers
BPGroup (est 1992. 50,000+ members - 6,500+ on LinkedIn est. Oct 2008.)
Reflecting the growth and interest in all things process

The BP Group are Sponsors of the Business Process Professional® pathway
- http://www.businessprocessprofessional.com

** VIDEO **
Janne Ohtonen (Affecto University, Finland) interviews Steve Towers


Have your Enterprise BPM, BPM, Lean and/or Six Sigma projects delivered their expected outcomes?
David Mottershead | http://linkd.in/LeanSixSigmaBPM

Process Governance - the CEMMethod ORCA framework
BP Group | http://bit.ly/BPG_ORCA_2011

Is it ever correct to ignore a customer, even if he/she is rude and irate?
Jennifer van Wyk | http://linkd.in/IgnoreCustomers

Management Guru's - a quick guide with audio and scripts
BP Group | http://linkd.in/ManagementGurus

Operational KPIs or Strategic KPIs? Which should be adopted to achieve An Organization's Objectives?
Saif Gharaybeh | http://linkd.in/Operational_KPIs

Are we as Customer Centric as we think?
Martina Beck-Friis | http://linkd.in/CustomerCentric

** Whitepaper **
Executives Guide - Creating Happy Customers. | David Mottershead
- http://linkd.in/OI_Customers

** 2011 GLOBAL Certification & Training programme**
- http://www.bp2010.com

Cheers, Steve Towers, BP Group Founder

BIG thanks to the BP Group Advisors, Managers & Sundowner Directors including:
John Corr  | Sunil Dutt Jha | Charles Bennett | David Mottershead | Martina Beck-Friss |
Erika Westbay | Janne Ohtonen | Nick Harvard | Stephane Haelterman | Paul Bailey |
Mark Barnett | Steve Melville | Stephen Nicholson | Marjolein Towler |  Jennifer van Wyk (South Africa)  |
See them at http://www.oibpm.com |

Process Governance - the ORCA framework

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Don't miss next months Five Day CPP Professional® & Master® class in Denmark and Norway with the BPGroup and Martina Beck-Friis.
Oslo May 2011

Copenhagen May 2011
Martina Beck-FriisJoin Martina Beck-Friis for the next Certified Process Professional & Master® Class in Oslo 9-13 May, and Copenhagen 23-27 May, where Martina will personally walk you through each stage of CPP Levels 1, 2, 3, 4 & 5 in the Certified Process Professional® and Masters® programme. You will gain access to the latest techniques and approaches for linking process to Successful Customer Outcomes and winning the Triple Crown.

Learn to improve your performance from  financial, customer, internal, learning, and growth perspectives.
Download the Brochure
Nine out of ten organisations fail to deliver the process promise - be one that succeeds!
Why Attend?
  • Participate in an exclusive program taught directly by an expert In Enterprise BPM and Outside-In, Martina Beck-Friis
  • Educate yourself in the latest thinking on process, successful customer outcomes and performance management
  • Experience a comprehensive and pragmatic combination of both methodology and application
  • Have your process approach* evaluated FREE
This exclusive event will also include:
  • An optional, full day online interactive webinar, focused on the key areas organisations struggle with the most
  • Next Practice Case Studies from 21st century global leading corporations. Learn and practice their secrets of success.
  • An open discussion forum where you will have the opportunity to ask questions during and post event directly of Steve Towers
Review the content and then Register:
Oslo May 2011

Copenhagen May 2011

We look forward to seeing you in Copenhagen or Oslo!

Jane Thomas,

Operations and Marketing,


Your enrolment includes a FREE membership in the Certified Process Professional & Masters™ community, the official BPGroup online site where you can keep your learning current, and gain access to a closed group with advanced process management best practices, and network with your peers.

Interested in Group and Team Discounts?

Jane Thomas

+44 203 286 4248


Priority Code: MASTERS
Produced By

BP Group
Advancing BPM Outside-InTM

Transforming the planet one person, one process, one organisation at a time

If you register for the Class we will send you details of how to access your FREE process evaluation. Confidential and discrete Steve will personally review your situation and provide written guidance and suggesstions to optimise your process projects and programmes.

Join the BP Group on LinkedIn and receive the complimentary monthly newsletter and gain access to online information featuring Outside-In, Enterprise BPM and everything process. We have special interest groups exploring many strands of process and enterprise change, performance management best practices, upcoming conferences and training events worldwide, and commentary from BP Group’s thought leaders.
Thank you once again for a splendid workshop. I can assure you, your teachings will
personally help me add more value to my organization.

Shahid Osmani DBA (Business & IT), CPP®

Quality Expert – Strategy & Corporate Excellence Dept. Dubai Customs 
The event was a stupendous success, you were just brilliant,

with excellent valuable insights on customer experience transformation through process innovation!

Vijayalakshmi P.S, Global Practice Head,

BPM Consulting & Solutions, Wipro
The detail was very relevant and extremely well presented.

Paul Botes,
Standard Bank
Oslo May 2011

Copenhagen May 2011
Sweden CPP Masterclass
Martina recently coached the Sweden CPP Masters and heads the BP Group's coaching team in Scandinavia.
CEMMethod featured in the CPP programme


Register for this 3-Day

Programme and receive Steve Towers new book “Outside-In The Secrets of the 21st century leading companies”

Location Information .

CPP Copenhagen May 2011
CPP Oslo May 2011

*Mention you are attending the Martina Beck-Friis BPGroup

Professionaland Master Class
In Association With

Join the Certified Process Masters Group Register now for the premier community of Master practitioners seeking to deliver process transformation through Enterprise and Advanced BPM. Learn best practices, participate in peer networking, and hear commentary from BP Group's thought leaders.
Certified Process Professional Master

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