Make your Customer Experience ROCK!

It doesn't matter if your company is 1 year old or 101 years old, you deliver a Customer Experience

Customer Experience is entirely controlled by process and process improvement efforts and is intrinsically linked to revenue and cost ...FACT.

Our unique process improvement methodology will grow your revenue, shrink your costs and make your customer experience ROCK all at the same time...FACT.

Don't believe us? Attend a training session risk free. We guarantee that you will never think about process improvement in the same way again after attending a training session with us...that's a 100% money back guarantee!

Become a Certified Process Professional Master with the BP Group and learn the secrets of how to make your company ROCK!

What have you got to lose, right? Just email me back with the words 'More Info' and we'll be in touch to tell you more.

Next training classes in:
Cape Town
San Francisco
New York

Rachel Smith
BP Group
and you have been for that entire time...FACT.

Confidence. Performance. Progression.

Give us a call and learn more today!

+44 203 3030 894


CEMMethod Advanced Principles

CEMMethod Updated in 2013

Social Media Voice: Are you using yours? Let's connect!

Consider these statistics:
  • There were 175 million tweets sent from Twitter every day in 2012.
  • There are 488 million users regularly using Facebook mobile.
  • Fifty-six percent of customer tweets to companies are being ignored.
  • Eighty percent of social media users prefer to connect with brands through Facebook.
  • More than 5 million photos are uploaded to Instagram every day.
  • Sixty-nine percent of online consumers who visit Pinterest have found an item they’ve bought or wanted to buy, compared with 40 percent of Facebook users.
  • The Google +1 button is used 5 billion times per day.
Link with Steve:
LinkedIn: Twitter:

2013-14 Upcoming conference appearances and KEYNOTES include:
> San Francisco, California - BPM Summit:
> Orlando, Florida - Annual PEX Conference:
> Davos, Switzerland - World Economic Forum: