Stop making dumb things happen faster for less money!
A lot of companies pay lip service to customer-centricity,
write contributors Steve Towers and James Dodkins, but not many “walk
the talk”. Here are 10 differences between inside-out and outside-in
There is a lot of talk today, more than ever, about customer
centricity, client focus, customer experience strategy and Outside-In.
Many organizations have adopted aspects of these disciplines and where
many have achieved monumental success others have fallen by the wayside.
Why is this? The problem is perception.
Is your company just paying lip service to customers?