After the announcement, just before Christmas, of IBM's purchase of Lombardi, hardly has the New Year started then we get the announcement at the beginning of this week that Progress Software... see IT Director
The consolidation of BPM software providers is nearly complete. The heady promises that automation of processes was the way forward (mostly by the marketeers of those 'solutions') seems now to be drawing to a fitful conclusion. Are we witnessing the death-rattle of BPM?
Most certainly if you are an IT vendor in the space. Absolutely not if you have moved beyond the confines of those inside-out powerpoint on steroids technical 'solutions'.
The business side of Advanced BPM aka 'Outside-In' is in its ascendency and that simple realization that overly complex software touted by aggresive sales teams just doesn't work is timely. In fact most of it has been a costly distraction from the original promise of BPM.
The excellent stories being told by sector leaders (Google, Apple, BestBuy, Disney, Ryan Air, Bank Santander, Southwest Airlines, Nordstrom, Virgin etc.) is that the technology should support business transformation, and when used to enhance the alignment to customer success, succeeds without the hyperbole of IT zealots.
OK let's get back to business :-) Join the Advanced BPM community on Linked-In