This is the end of the beginning

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The BP Community blog is being discontinued soon. Switch over to our sister blog at www.successfulcustomeroutcomes.net for the latest in...

Where is the Customer in your BPM Initiative

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The application of Business Process Management (BPM) is known to have multiple benefits that produce a hard return on investment (ROI). Aut...

Customer experience success in Australia

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Synergy win the best Customer Experience Award at tonights PEX Australia event. It was a great pleasure to acknowl...

Certified Process Professional - Five days in Five minutes

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Professional Process people may already have reviewed the information at www.cemmethod.com or www.certifiedprocessprofessional.com or eve...

The Process Miracle:

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FREE online course will help you to reframe process and the customer experience forever. Distributed through a series of weekly lessons y...

CPP Masters series 2014-15

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http://www.bpgroup.org/certification-by-city.html

SCOR Video - PEX Interview - New Materials - Upcoming Events

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 Hi Guys - hope ur well :) This week sees - James Dodkins in a 12 minute video demonstrating the Successful Customer Outcome Revolut...

PEX Asia 2014 Keynote Steve Towers

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Hot foot from the Singapore PEX Asia 2014 event (see the twitter stream at #singcpp) PEX Asia 2014 Keynote Steve Towers from Stev...

Getting it together

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Your car is German. Your vodka is Russian. Your pizza is Italian. Your kebab is Turkish and your democracy is Greek. Your coffee is Brazi...

PEX conference rocks the USA - video, case studies and winners

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The PEX USA event provides the community with an opportunity to share and learn from each other. 2014 really moved the agenda forward with ...